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Transformative solutions for your systems

Transformation programmes don't stop at the system go-live date. New functionality will be made available and there will be ongoing opportunities to optimise workflows using the newly-deployed system capabilities.

Our optimisation services address each of these requirements, building on core programmes and maximising benefits for all stakeholders. Drawing on our proven real-world experience of major NHS and social care transformation programmes, we help foster a continuous improvement approach as well as developing your organisation's transformation capacity and maximising benefits realisation.


Optimise digital system capabilities

Different systems within a wide range of settings have individual challenges at a time when there is little opportunity to revisit clinical and operational system performance. The focus is likely to have shifted away from improvement whether an EPR implementation, or another system.

Working in partnership we help to assess what improvements can be made, how data can help to drive further clinical benefits and reduce harm. This can involve changes to workflows, looking across the health economy to bring about further benefits for all stakeholders.

Optimise systems with customised services

Evaluation and assessment

System optimisation programmes, whether long-planned as part of a system deployment or to address specific post deployment challenges, require a clear and objective understanding of the current position. From reviewing if the system is being used as intended, to analysing realised benefits relative to the business case, we can help establish a clear current state assessment.

Optimisation strategy co-creation & consultancy

We create an optimisation strategy which builds on the planned expectations, alongside appraisal of the current situation, to deliver further functionality and workflow improvement. We also offer ongoing consulting and advisory support through each stage of the optimisation programme, including specific expertise to tackle even the most complex workflows and system challenges.

Ongoing core programme delivery

Our services support and enable delivery of the optimisation programme, ensuring delivery with robust governance, assurance, and status reporting in place. From establishing the programme and ensuring resourcing with the specific expertise required, to ongoing delivery, we offer comprehensive optimisation programme capabilities.

Workflow analysis and optimisation

With years of experience of NHS and social care clinical and operational workflows in even the most complex areas, our consultants help analyse current-state situations and future-state requirements.

System & process integration

With increasing maturity of digital systems combined with data and organisation convergence, the ability to connect data between diverse information systems to enable new methods of working is a critical requirement. Our data interoperability, analytics and migration expertise help ensure that the opportunities to harness the full potential of digitisation can be embraced.

Change management & communication

Effective change management and communication is a critical success factor in effective transition and adoption of new systems. Our change management and communication services are delivered by operational and clinical team members with proven real-world experience of optimising change in complex NHS or social care environments.

Continued benefits realisation management

Benefit realisation is a central theme of a new system strategy from the business case to operational deployment. Our benefits realisation services help support and facilitate this process throughout the optimisation phase.

Continuous improvement process enablement

System optimisation addresses implementation of additional functionality, workflow optimisation, and may include remedial actions where needed. We offer support to help enable, embed, and sustain continuous improvement so that the realised benefits can be truly maximised.


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