We are motivated by solving problems to make the delivery of care better.

The key to our success is due to building the right teams and empowering them to do what they do best. It takes curious and courageous individuals who work openly together and who share a commitment to deliver on our promises to clients.

If you are excited by technology and want to see it make a difference to staff, patients and citizens in the health and social care system then Cloud21 is the right place for you.

Current vacancies

We take great pride in the work we do and achievements we have had with our clients over the last few years. This has resulted in the continued growth of Cloud21 into 2021 and a number of opportunities have opened up to join our brilliant team! This next phase of growth is really exciting as we need to recruit across all specialisms to support both our clients and our teams delivering services.

Follow our Linkedin and Twitter accounts for updates and keep an eye on this page as new roles are added frequently!

You will be part of the organisation in UK that supports clients through all stages of digital transformation. We co-develop strategiesbuild business cases, manage procurements and provide implementation services to ensure that digital transformation programmes are successfully delivered and benefits are realised. 

Job Type: Full-time

Salary: £80,000 – £100,000

Location: Nationwide

In this position you will work on behalf of Cloud21 with our clients and their senior stakeholders and designated executive leads to lead on the delivery of major digital transformation programmes, such as an Electronic Patient Record (EPR). The role will require interfacing, and consulting extensively across the Trusts, and the clients health and social care partners, members of the public and other key stakeholders. 

The postholder will be responsible for the management of programmes to ensure that desired programme outcomes and objectives are delivered, on behalf of the SRO and executive leads.  

Strong partnership and collaborative skills will be required to ensure success in these complex programmes of work. The Programme Director will be an ambassador for Cloud21 with our clients, building and maintaining a broad portfolio of relationships across health, social care, local authority, political, private sector, and the public. Identification of risks and interdependencies will be essential. 

The Programme Director will be responsible for the management of, and input to, the programme’s communication and engagement strategy while managing the relationship with the client. Engagement will have to be sought from multi-sector stakeholders, clinical teams, service managers, senior leaders and individuals from all levels of the organisations involved, as well as with the public. 

You will be expected to:  

  • Provide executive-level leadership and transformational change management expertise. 
  • Ensure a robust programme and governance infrastructure is in place to deliver the vision. 
  • Effectively manage key stakeholders and interdependent relationships across all partners with particular emphasis on clinical and medical colleagues. 
  • Provide Executive-level change management expertise with specific responsibility for delivering the vision for integrated care leading on the transformation of care pathways across health systems, supporting the development and implementation of new delivery models and system integration. 
  • Provide effective leadership and direction, identifying and securing commitment to change and engaging and managing stakeholders in order to deliver high profile and complex transformational change. 
  • Work with the programme management team to ensure key processes are defined and in place. 
  • Create focussed and tailored communications to senior and multi-agency audiences that stimulate interest and relay complex issues in an effective and easy to understand way. 
  • Provide expert leadership in developing and implementing a culture of service excellence, working to embed the standards, behaviours and strategies needed to bring about lasting improvements in service delivery in all areas. 
  • Ensure that the correct risks and dependencies have been identified, analysed and rated and that appropriate the mitigation and activity is in place to manage them. 
  • Report progress to all key stakeholders, escalating issues, risks and Programme decisions as required, and to the Chief Executives/Officers where necessary. 

Resources 

The Programme Director will be responsible for:  

  • The management of any programme spend, ensuring it remains within budget and addressing any risks, escalating as per the defined programme escalation process. 
  • Leading, with the assistance of the relevant corporate function, all procurement exercises associated with spend required to deliver the programme outcomes. 
  • Develop and maintain sustainable working relationships with key stakeholders across the health and care system. 
  • Provide constructive challenge to senior leaders where appropriate. 
  • Maintain close liaison with the Chief Officers and SROs to ensure the continued alignment of strategy and sustainability plans. 
  • Work closely with SROs and the PMO to ensure that executable programme plans are developed. 
  • Provide, receive, process, summarise, interpret and effectively communicate highly complex, sensitive and contentious information where there are barriers to acceptance and resistance to change in a highly pressurised environment or where negotiating/influencing skills are required to secure agreement or cooperation. 
  • Engage constructively and effectively using appropriate and innovative channels and adapting styles with a wide range of internal, external and varying levels of seniority stakeholders. 
  • Manage highly complex professional interactions to deliver expected benefits and remedy identified underperformance issues. 
  • Demonstrate effective stakeholder management across different departments and at all levels. Respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms. 
  • Responsible for acting as a source of specialist knowledge, preparing briefings for senior management and external partners. 
  • Facilitate workshops, including large groups of staff, patient and client groups with issues that may be contentious in major change. 
  • Able to chair meetings and PMO sessions effectively, holding colleagues to account for delivery of successful programmes. 
  • Drive a strong pace of change whilst maintaining strong relationships with stakeholders. 
  • Coach senior leaders on the behaviours associated with delivering the robust challenge and supportive endorsement required to encourage continuous delivery and improvement of objectives. 
  • Represent the programme at internal and external meetings, presenting information effectively including through presentations and written reports. 

Analysis and Judgement 

Key elements of the Programme Director role include the ability to:  

  • Exercise judgement in the utilisation of gathered intelligence to provide detailed advice and problem solving to facilitate the identification of sustainability opportunities to a broad range of senior management colleagues, displaying strong specialist knowledge in the translation of highly complex and potentially contentious information. 
  • Critically analyse content to identify inconsistencies in the various components of the programme plans and to work with SROs and leads to ensure these are resolved without compromising on performance or ambition. 
  • Ensure that all required programme data is readily available to feed into business as usual processes and systems. 
  • Ensure that there is a clear process for identifying, prioritising and initiating new programmes and projects. 
  • Identify overlaps and interdependencies in the various components of the sustainability plan and to work with the SROs to ensure these are understood and dealt with effectively. 
  • Deliver highly complex information where people may hold strongly opposing views and where the dissemination of that information will have a reputational risk for the system and its partners. 

Planning and Organising 

To achieve programme deliverables and objectives the Programme Director will:  

  • Ensure each of the elements of the programme and project plans are consistent with the objectives of the systems strategic plans over multiple years. 
  • Guide the organisations in developing prioritisation processes for allocation and sequencing support resources crucial for delivery of the transformational plans. 
  • Balance the priorities of the system, its partners and the team and lead the process that reaches pragmatic solutions to resource challenges. 
  • Work with stakeholders to co-ordinate all inputs and ensure a cohesive and consistent approach to the planning process. 
  • Ensure that there are appropriate key performance indicators and assurance arrangements in place to support the efficient and effective management of planning and delivery. 
  • Ensure that a framework is in place for effective programme and project governance and assurance. 

Policy and Service Development 

  • Responsible for developing policy and procedures to support the IT Department in the delivery and engagement of digital programmes across our clients, taking into consideration national policies and practices as well as national standards. 
  • Lead regular programme performance review meetings with Project Managers and provide advice, guidance and direction as and when required. Looking to identify and implement personal development plans where needed. 
  • Collaborate with Director of IT and Exec Director of Transformation to develop policy and governance arrangements within the department to ensure programmes fully meet the needs of the customers. 
  • Work with executive and clinical leads of service transformation within our clients organisations. 

Financial Resources 

  • Develop and manage budgets for the digital programmes including the capital and revenue allocations on behalf of our customers. 
  • Makes decisions of expenditure within budgets. Has expenditure sign off authority and supplier selection to deliver programmes. 
  • Work with the IT Director and Finance to ensure the Trusts overall capital allocation is managed correctly. 
  • Support the IT Director in applying, receiving and reporting on Central digital funding from NHS England. 
  • Significant responsibility for realising cash releasing benefits across all Trust department. 

Customer Care or Patients and/or Service Users 

The Programme Director is accountable for ensuring all plans, changes and outcomes have clinical support and, where possible and applicable, have been developed through continuous engagement with patients and public with the support of the trust Communications team. Local care system wide programmes are complex and the programme director must ensure a robust partnership approach to engagement and consultation is undertaken. All schemes will be assessed in detail for any risks to quality and/or highest standards of patient care. 

 This is a position of influence and it is important to be able to demonstrate the knowledge, skill and gravitas required to operate effectively across the system at all levels. 

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated.  

They are subject to modification in the light of changing service demands and the development requirements of the post-holder. 

If you have questions or would like to apply please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

Job Type: Full-time

Salary: Up to £80,000

Location: Nationwide (travel will be required)

We are looking for an ambitious, passionate and motivated candidate to join as our Diagnostic Services Director. In this position, you will work on behalf of Cloud21 with our clients and their senior stakeholders and designated executives to lead the delivery of major digital diagnostic system implementation and transformation programmes. The role will require interfacing, and consulting extensively across the Trusts, ICS’s, networks and the client’s health and social care partners, members of the public and other key stakeholders.

The postholder will be responsible for providing leadership and management of the diagnostic programmes to ensure that desired programme outcomes and objectives are delivered on behalf of the SRO and executive leads.

Strong partnership and collaborative skills will be required to ensure success in these complex programmes of work. Experience in leading and managing within NHS Diagnostic services such as Radiology and Pathology would be an advantage. The Diagnostic Services Director will be an ambassador for Cloud21 with our clients, building and maintaining a broad portfolio of relationships across health, social care, local authority, political, private sector, and the public. Identification of risks and interdependencies will be essential.

The Diagnostic Services Director will be responsible for the management of, and input to, the diagnostic programme’s communication and engagement strategy while managing the relationship with the client. Engagement will have to be sought from multi-sector stakeholders, clinical teams, service managers, senior leaders and individuals from all levels of the organisations involved, as well as with the public.

You will be expected to:  

  • Provide executive-level leadership and transformational change management expertise.
  • Ensure a robust programme and governance infrastructure is in place to deliver the vision.
  • Effectively manage key stakeholders and interdependent relationships across all partners with particular emphasis on clinical and medical colleagues.
  • Provide Executive-level change management expertise with specific responsibility for delivering the vision for integrated care leading on the transformation of care pathways across health systems, supporting the development and implementation of new delivery models and system integration.
  • Provide effective leadership and direction, identifying and securing commitment to change and engaging and managing stakeholders in order to deliver high profile and complex transformational change.
  • Work with the programme management team to ensure key processes are defined and in place.
  • Create focussed and tailored communications to senior and multi-agency audiences that stimulate interest and relay complex issues in an effective and easy to understand way.
  • Provide expert leadership in developing and implementing a culture of service excellence, working to embed the standards, behaviours and strategies needed to bring about lasting improvements in service delivery in all areas.
  • Ensure that the correct risks and dependencies have been identified, analysed and rated and that appropriate the mitigation and activity is in place to manage them.
  • Report progress to all key stakeholders, escalating issues, risks and programme decisions as required, and to the Chief Executives/Officers where necessary.

Resources

The Diagnostic Services Director will be responsible for:

  • The management of any programme spend, ensuring it remains within budget and addressing any risks, escalating as per the defined programme escalation process.
  • Leading, with the assistance of the relevant corporate function, all procurement exercises associated with spend required to deliver the programme outcomes.
  • Develop and maintain sustainable working relationships with key stakeholders across the health and care system.
  • Provide constructive challenge to senior leaders where appropriate.
  • Maintain close liaison with the Chief Officers and SROs to ensure the continued alignment of strategy and sustainability plans.
  • Work closely with SROs and the PMO to ensure that executable programme plans are developed.
  • Provide, receive, process, summarise, interpret and effectively communicate highly complex, sensitive and contentious information where there are barriers to acceptance and resistance to change in a highly pressurised environment or where negotiating/influencing skills are required to secure agreement or cooperation.
  • Engage constructively and effectively using appropriate and innovative channels and adapting styles with a wide range of internal, external and varying levels of seniority stakeholders.
  • Manage highly complex professional interactions to deliver expected benefits and remedy identified underperformance issues.
  • Demonstrate effective stakeholder management across different departments and at all levels. Respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
  • Responsible for acting as a source of specialist knowledge, preparing briefings for senior management and external partners.
  • Facilitate workshops, including large groups of staff, patient and client groups with issues that may be contentious in major change.
  • Able to chair meetings and PMO sessions effectively, holding colleagues to account for delivery of successful programmes.
  • Drive a strong pace of change whilst maintaining strong relationships with stakeholders.
  • Coach senior leaders on the behaviours associated with delivering the robust challenge and supportive endorsement required to encourage continuous delivery and improvement of objectives.
  • Represent the programme at internal and external meetings, presenting information effectively including through presentations and written reports.

Analysis and Judgement

Key elements of the Diagnostic Services Director role include the ability to:

  • Exercise judgement in the utilisation of gathered intelligence to provide detailed advice and problem solving to facilitate the identification of sustainability opportunities to a broad range of senior management colleagues, displaying strong specialist knowledge in the translation of highly complex and potentially contentious information.
  • Critically analyse content to identify inconsistencies in the various components of the programme plans and to work with SROs and leads to ensure these are resolved without compromising on performance or ambition.
  • Ensure that all required programme data is readily available to feed into business-as-usual processes and systems.
  • Ensure that there is a clear process for identifying, prioritising and initiating new programmes and projects.
  • Identify overlaps and interdependencies in the various components of the sustainability plan and to work with the SROs to ensure these are understood and dealt with effectively.
  • Deliver highly complex information where people may hold strongly opposing views and where the dissemination of that information will have a reputational risk for the system and its partners.

Planning and Organising

To achieve programme deliverables and objectives the Diagnostic Services Director will:

  • Ensure each of the elements of the programme and project plans are consistent with the objectives of the systems strategic plans over multiple years.
  • Guide the organisations in developing prioritisation processes for allocation and sequencing support resources crucial for delivery of the transformational plans.
  • Balance the priorities of the system, its partners and the team and lead the process that reaches pragmatic solutions to resource challenges.
  • Work with stakeholders to co-ordinate all inputs and ensure a cohesive and consistent approach to the planning process.
  • Ensure that there are appropriate key performance indicators and assurance arrangements in place to support the efficient and effective management of planning and delivery.
  • Ensure that a framework is in place for effective programme and project governance and assurance.

Policy and Service Development

  • Responsible for developing policy and procedures to support the IT Department in the delivery and engagement of digital programmes across our clients, taking into consideration national policies and practices as well as national standards.
  • Lead regular programme performance review meetings with Project Managers and provide advice, guidance and direction as and when required. Looking to identify and implement personal development plans where needed.
  • Collaborate with NHS Directors of IT and Exec Directors of Transformation to develop policy and governance arrangements within the department to ensure programmes fully meet the needs of the customers.
  • Work with executive and clinical leads of service transformation within our clients’ organisations.

Financial Resources

  • Develop and manage budgets for the digital programmes including the capital and revenue allocations on behalf of our customers.
  • Makes decisions of expenditure within budgets. Has expenditure sign off authority and supplier selection to deliver programmes.
  • Work with the IT Director and Finance to ensure the Trusts overall capital allocation is managed correctly.
  • Support the IT Director in applying, receiving and reporting on Central digital funding from NHS England.
  • Significant responsibility for realising cash releasing benefits across all Trust department.

Customer Care or Patients and/or Service Users

The Diagnostic Services Director is accountable for ensuring all plans, changes and outcomes have clinical support and, where possible and applicable, have been developed through continuous engagement with patients and public with the support of the trust Communications team. Local care system wide programmes are complex, and the Diagnostic Services Director must ensure a robust partnership approach to engagement and consultation is undertaken. All schemes will be assessed in detail for any risks to quality and/or highest standards of patient care.

This is a position of influence, and it is important to be able to demonstrate the knowledge, skill and gravitas required to operate effectively across the system at all levels.

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated.

They are subject to modification in the light of changing service demands and the development requirements of the post-holder.

Previous Experience and Qualifications

Ideally, your previous experience will include:

  • Relevant postgraduate education to master’s level
  • Minimum of 5 years NHS experience preferably within a Diagnostic environment
  • Proven experience of Programme Management.
  • Proven team working and leadership skills, experience of managing large change programmes involving groups of multidisciplinary staff and implementing IT strategies and policies.
  • Project management experience of capital schemes involving Diagnostic IT infrastructure, systems and equipment.
  • Highly developed communication, motivational and change management skills.
  • Proven experience of working effectively in a multidisciplinary environment and with other organisations.
  • Experience of influencing a wide range of stakeholders at all levels within organisations and across organisational boundaries.
  • Well-developed political awareness, negotiation, influencing and persuasive skills at all levels of the organisation
  • Excellent Planning and Organisation skills, and ability to use judgement to identify and resolve diverse complex issues.

If you have questions or would like to apply please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

You will be part of the organisation in UK that specialises in data. We understand how data and information generated by one solution could be made available and be used by other solutions in meaningful ways. What we do ensures health and care professionals have the right information in their hands at the point of care.

Job Type: Full-time

Salary: £Neg depending on experience

Operating within the Healthcare industry, our clients rely on strong and robust interfaces to exchange clinical data between their various systems, every day, 24 hours a day. As a member of our Systems Integration team, you will be required to investigate, analyse, and document existing interface configurations with a high level of detail and accuracy.

You will be familiar with following published system interface specifications to design and scope new interface requirements and produce effective documentation of interfaces.

Key Responsibilities:

  • Review and document existing and to-be integration workflows.
  • Be able to identify and discuss behaviours and challenges of existing configurations with peers.
  • Able to review, understand and feedback on work packages/technical and functional specifications for the projects.
  • Understand and use provided reusable frameworks and processes to enable various interoperability streams.
  • Support the implementation and configuration of integration solutions using the client-specific interoperability platform.
  • Have an understanding of different interoperability and integration methods. This could include SOA and microservices.
  • Working effectively with business stakeholders, 3rd party suppliers and offshore development teams.
  • Be an active member of the project lifecycle, through delivery to support.

Technical Skills:

  • 1-3 years working with Mirth Connect/NextGen Connect integration tools would be highly desirable, however experience with other platforms would be considered.
  • Working knowledge of common interface messages and languages which could include HL7 (Version 2, Version 3 and CDA), FHIR, EDI.
  • Use of database interaction within an integration scope.
  • Exposure to the use of enterprise database technologies such as MySql, MS SQL, Oracle, Postgres etc
  • Good understanding of network protocols covering, but not limited to: HTTP, M(L)LP, SSL, TSL, SMTP, SFTP etc.
  • Demonstrate a working knowledge using Windows Batch Files, Web Services SOAP, REST etc, and the pros/cons each offers.
  • Working experience of UNIX and Windows in a software installation and basic management context.
  • Experience with scripting technologies such as Javascript, Python etc
  • Exposure to programming in DotNet, C++, or Java

Desirables:

Any knowledge of the following would be highly beneficial.

  • Java EE Technologies; EJB, JPA, JTA, JMS, CDI
  • Entity Framework experience
  • Docker / AWS / Azure / GCP
  • NoSQL databases
  • In-memory data grid technology
  • Web Technologies (e.g. JavaScript, HTML / CSS, Ajax, Websockets)
  • Git, Maven

Personal Attributes:

  • Excellent attention to detail.
  • Excellent communication and written skills.
  • Self-motivated and supportive of team working, including working with other teams (in particular, deployment and support).
  • Keen to learn new skills and technologies.
  • Enjoys applying lateral thinking.

Experience / Education:

  • Minimum of 1 years’ relevant experience within healthcare or public sector IT, or 3 years outside of healthcare or public sector IT.
  • Ideally, you should also have a Graduate or Postgraduate Technical or science degree with final grade of 1st or 2:1 from a reputable university, although excellent demonstrable experience will be accepted.

If you have questions or would like to apply please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

You will be part of the organisation in UK that is driven to improve and protect the IT infrastructure our health and care services depend on through a portfolio of specialist managed services. We focus on making IT work for our clients so they can concentrate on their core business.

Job Type: Full Time

Salary: £20,425 – £25,800 (DoE)

Location: Kings Hill, West Malling

We are currently looking for a Support Analyst (Infrastructure) to own incidents through to resolution. Incidents are created from events created on our enterprise class monitoring tool or when users call our Service Desk.  The infrastructure analyst creates and manages the incident record aligning the appropriate priority and escalating, where needed, internally and with customers.

Support analysts (Infrastructure) are also responsible for the remediation of tasks, and other scheduled activities as prescribed by our infrastructure engineers and are required to have and analytical and logical mindset to prioritise and manage their work.

It would be advantageous, although not essential, if the infrastructure analyst has worked in or delivered IT services within the health sectors and would be a fantastic opportunity to develop a long-term career with a dynamic and innovative company.

Support Analysts in Infrastructure will frequently pick up cyber security service workloads.

Requirements:

  • Ability to work within a team, demonstrate initiative with good customer service skills.
  • Good communication with customers.
  • Must be able to interpret and analyse issues and communicate them effectively identifying and implementing resolutions to diverse problems.
  • Understanding of hyper-converged infrastructure.
  • Understanding of cyber security tools.
  • Understanding Service Level Agreements and prioritising work streams to suit.
  • Providing service desk support for customers over various channels.
  • Understanding escalation methods internally and with customers.

Desirables:

  • ITIL qualification
  • Microsoft Defender Endpoint/ATP knowledge/experience
  • Sophos experience
  • Hyper-V experience
  • VMware experience / qualifications
  • Microsoft 365 experience / related qualifications

Experience:

  • Management of incidents from a 1st line support perspective.
  • Ability to work within a team and under their own initiative.
  • Proven ability to interpret and analyse issues, and communicate them effectively identifying/implementing resolutions to diverse problems

Personal Attributes:

  • Must display a high level of organisational skill whilst under pressure.
  • Must be confident when dealing with customers.
  • Has a path to further their career in the ICT industry.
  • Demonstrate an ability to multi-task across multiple customers.
  • Due to the location of our customer sites, use of own car for travel is an essential part of this role.

Job Type: Full Time

Salary: £60,000+ DOE

Location: Remote / home based

Cloud21 deliver patching/vulnerability management services and consultancy services to a number of healthcare clients and are seeking a talented and experienced SCCM/MECM architect to join and lead the team.

Responsibilities:

  • The successful applicant will be a hands-on, customer facing SCCM/MECM specialist Architect
  • Creation of High Level and Low-level designs for SCCM/MECM
  • Architecting SQL in relation to SCCM
  • Configuring MS PaaS services e.g., Cloud Management Gateway
  • Intune profiles/policies e.g., Bit locker profiles & Co-Management workloads – Intune Integration
  • System Architect with Consultancy, Design, and Implementation and troubleshooting experience in Microsoft System Centre Configuration Manager (SCCM/MECM).
  • Desirable: PKI configuration related to SCCM/MECM
  • You will be responsible for the design, test and build of new SCCM and Window 10 solutions, Intune, as well as Apps packaging and Windows 10 Roll out. (for large, complex infrastructures)
  • You will act as a point of escalation for other staff with SCCM skillsets within the wider team (2 SCCM administrators and potentially questions from other engineers / analysts with SCCM issues)
  • You will co-ordinate and own the overall technical design across Windows 10, SCCM/MECM and Intune
  • You will act as technical lead / delivery solution owner for customer SCCM/MECM/Intune projects
  • You will review customer solution designs and implementation with support from other members of our technical team
  • Own technical problems and work with teams to resolution. Manages solution and scope changes through formal change process, working with programme & commercial leads. Ensure technical milestones are met
  • Maintain / Populate / Update customer project actions in progress.

 There will be frequent elements of:

  • SCCM infrastructure management (creating / amending task sequences, expanding the environment as new offices are opened and configuring as well as day to day maintenance and monitoring)
  • Packaging and deploying applications following the customer’s deployment process, this will involve liaising with test teams and owning the deployment
  • Creation, modification, and optimisation of Group policies on desktop and VDI Environments
  • Troubleshooting deployment issues in SCCM/MECM/Intune
  • Mentoring staff with some of the above tasks

Required Skills / Experience:

  • Should be a Senior Solution Architect, with good experience of designing large scale and complex SCCM/MECM, Intune, Windows 10 designs.
  • Experience of architecting and deploying SCCM solutions in Azure/AWS to manage on premise and internet connected clients. As well as Azure AD integration – AADC configuration
  • Customer facing experience working with customer engineers and senior customer IT managers
  • Strong experience in design, implementation, administration, and maintenance of Client Management tools, such as SCCM/MECM/Intune
  • Strong experience in supporting Windows operating systems in an enterprise environment (Windows 10)
  • Strong experience with Application Packaging
  • Scripting knowledge/experience (PowerShell) is essential
  • Delivery of applications via Citrix XenApp / Microsoft App-V

Desirable Skills / experience:

  • NHS/healthcare experience is a “nice to have” in this space
  • Relevant SCCM/MECM qualifications
  • Relevant Microsoft Server Administration and Azure Qualifications

To apply for this role or to ask questions please contact: jody.goodall@cloud21.net

Job type: Full Time

Salary: £55,000 – £60,000

Candidates will be able to demonstrate a proven history in the following key areas:

  • Designing and working with multiple areas of infrastructure.
  • Hands-on experience of working with Server and Desktop devices.
  • Meeting vendor known documentation and best practices while also introducing your own “learnt methodologies”
    managing your own workload and projects across multiple clients.
  • Liaising with 3rd-party organisations and internal teams to ensure defined service levels are met and that our clients benefit from high quality services.
  • Mentoring/supporting junior members of the team.
  • Forward-thinking strategizing mentality while being able to openly critique proposed designs, both others and your own.

Requirements

  • Excellent knowledge of building platforms using Microsoft products and technologies:
    • Windows Server and Client operating systems
    • Active Directory
      • FSMO role placement
      • Multi-site topologies
      • Multi-domain trust relationships
        • Domain Name System
        • Dynamic Host Configuration Protocol
        • Group Policy
  • Excellent knowledge of Hypervisors, both standalone and clustered:
    • Hyper-V
    • VMware
  • Excellent knowledge of various Enterprise Storage technologies:
    • Storage Area Networks
    • Network Attached Storage
    • Direct Attached Storage
    • Fibre Channel and iSCSI
    • Storage traffic load-balancing such as MPIO
    • Storage Pools/Volumes, LUNs, LUN mapping
    • Storage Replication
  • Excellent knowledge of backup technologies and process:
    • Veeam
    • Commvault
    • Veritas Backup Exec
    • Arcserve
    • Backup sets, rotation and retention
  • Excellent attention to detail:
    • System architecture.
    • Documentation.
    • Capturing existing system designs and processes and putting those into written form to be able to make recommendations.
    • Understanding new system requirements and putting those into proposed designs.

Desirables:

  • Previous experience of working for or within the NHS, or working for an IT managed services provider or consultancy.
    Working knowledge of System Monitoring technologies:

    • SolarWinds
    • Operations Manager
    • WhatsUp Gold
    • Working knowledge of Database systems (technical design and implementation rather than DBA)
    • Working knowledge of Cloud technologies:
      • Azure
      • Amazon Web Services
      • Google Cloud Platform
      • Working knowledge of other Server applications and technologies:
        • System Center Suite
        • Roaming profiles and folder redirection
        • Offline files
        • Distributed file systems
  • Working knowledge of networking technologies:
    • Wide area networking
    • Local area networking
    • Wireless networking
    • Virtual local area networking

Personal Attributes:

  • Must display a high level of organisational skill whilst under pressure.
  • Must be assertive and confident when dealing with people, both internally and externally.
  • Must have excellent customer-facing skills and enjoy telephone interaction.
  • Must have high attention to detail and be able to follow a published procedure consistently or making recommendations where appropriate.
  • Demonstrate an ability to multi-task.

Due to the location of our customer sites, use of own car for travel is an essential part of this role.

To apply for this role or to ask questions please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

Job Type: Full Time

Salary: Up to £50,000 DOE

Location: Hybrid home and office (Kings Hill, West Malling)

As part of our team, the ideal candidate will have the competence to manage their own workload and projects across multiple clients as well as dealing with third party organisations and internal teams to ensure defined service levels are met and that our clients benefit from high quality services.

Requirements Team Leader:

  • Managing a team of security specialists to ensure customer KPIs are met
  • Working across other technical teams within Cloud21 to make sure there are no boundaries and that all teams work tougher to ensure the customer is the No1 priority
  • Working with key internal and external stakeholders to keep them appraised of any incidents and also customer feedback
  • Required to track the teams time across projects and services to ensure that time is being utilised effectively and no customer sees any degradation in service performance
  • Managing critical service incidents with the customers ensuring a fast resolution
  • Occasional out of hours work required for patching / remediation.

Requirements Technical:

  • Vulnerability scanning experience, including analysis and reporting (Nessus, Qualys, Paessler, Rapid7, LanSweeper, Microsoft Defender Endpoint etc.)
  • Endpoint protection experience (Sophos, Microsoft Defender Endpoint/ATP)
  • Endpoint Operating Systems (especially Microsoft)
  • Infrastructure security experience (firewalls, proxies, IDS/IPS)
  • Experience working with or knowledge of cloud (Azure, AWS) experience
  • Experience working with high/critical CVE’s and manging their mitigation
  • Experience understanding complex infrastructure solutions

Desirables:

  • Previous experience of working for or within the NHS, especially with CareCERT administration and/or DSPT
  • Cyber Essentials/Cyber Essentials Plus awareness
  • Infrastructure services (AD, DNS, VPN)
  • Patch management (SolarWinds Patch Manager, ManageEngine Desktop Central, SCCM, WSUS etc.)
  • Security certifications (or willingness to achieve)

Personal Attributes:

  • Must display a high level of organisational skill whilst under pressure
  • Must be assertive and confident when dealing with people, both internally and externally
  • Must have excellent customer-facing skills and enjoy telephone interaction
  • Must have high attention to detail and be able to follow a published procedure consistently or making recommendations where appropriate
  • Demonstrate an ability to multi-task
  • Must be keen to learn new skills and want to engage in training
  • Strong Documentation skills and fast typing skills

Due to the location of our customer sites, use of own car for travel is an essential part of this role.

To apply for this role or to ask questions please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

Job Type: Full Time

Salary: £18,000 – £20,000

Location: Kings Hill, West Malling (with agreed remote working days)

We are currently looking for a Junior Desktop Support Engineer to join our Tech Team.

Responsibilities

  • Triage, manage and resolve internal IT incidents.
  • Process internal IT requests, seeking authorization where required.
  • Investigate IT Problems and recommend workarounds.
  • Manage IT tickets raised on the ITSM tool.
  • Manage the build, storage, and procurement of IT Hardware.
  • Manage IT Assets and take ownership of the Asset Register.
  • Document IT guides aligned to the KBMS which will be available to all internal staff.
  • Recommend improvements and additions for internal IT request forms.

Previous Experience and Qualifications

Ideally, your previous experience will include:

  • Triage, managing, and resolving, setting up and deploying Windows based laptops and iOS mobile devices.
  • Management of users, groups, and sites for Office365/Microsoft365, Exchange, and SharePoint.
  • Experience in creating and editing documentation, specifically Microsoft Word and SharePoint.
  • Confident working with users, and customers in a health environment.
  • Can work independently, or where required, part of team.

To apply for this role or to ask questions please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

Job Type: Full Time

Salary: Up to £50,000

Location: Kent/ Home Counties (Essex, Surrey, Sussex, London)

The IT Project Manager will have the responsibility for the overall management of assigned projects to deliver our clients IT strategies.  The post holder will be responsible for supporting, facilitating and monitoring workstreams to ensure that projects are delivered on time and to budget.

Responsibilities

  • Deliver projects on time, within delegated budget to contractual standards so that the delivered services are sustainable in terms of budgets, standards and risks
  • Management of project staff and workstreams
  • Mitigate business risk and enhance business reputation
  • Ensure key partnerships and third-party relationships are developed, maintained and sustained
  • Regularly provide reports back to the programme lead
  • You will be expected to be an effective team member who creates, builds and maintains good relationships with colleagues and 3rd party support providers
  • Manage relationships between the client and suppliers during project delivery to ensure communication between the client and supplier across all workstreams is maintained
  • Formulate and adjust plans to ensure the delivery of assigned projects over the agreed time periods
  • Understand the broad range of complex interdependences between the established projects and programmes within the client’s organisation
  • The post-holder will ensure all project documentation is developed and maintained. Including but not limited to, Project Brief, PID, Project Plan, Risks and Issues Log, Highlight and Checkpoint Reports
  • Provide support and expertise to all assigned project workstreams, and support the programme lead to manage the complex interdependencies between the relevant workstreams

Previous experience and qualifications

  • Project management experience in deployment of clinical and non-clinical experience within the NHS
  • Project management experience in delivery of clinical IT systems
  • Proven experience in people management, strategic planning, risk management and change management
  • Proven experience in financial budgets
  • Ability to lead the development, implementation and delivery of complex projects
  • Ability to implement a robust governance structure
  • Significant interpersonal skills
  • Demonstrates a strong customer-focussed approach to service delivery
  • Flexible with regards to working patterns

To apply for this role or to ask questions please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

You will be part of the organisation in UK that enables our teams to consistently deliver the best possible service to our clients. This team plays an important role in ensuring that our people and clients have a positive experience when working with us.

Job Type: Full Time

Salary: £25,000 – £30,000

Location: Hybrid home/office King’s Hill, West Malling, Kent

We are looking for a Recruiter to join our growing team with the ability to effectively manage the recruitment process for both our internal resources and also external resources in order to service our clients.

You will be required to recruit to a diverse range of roles including project managers, IT specialists, IT desktop engineers, back-office support staff, sales and anything in between. These could be either permanent internal resources or temporary contractor external resources to cover a client site (we have a large number of contractors on our books), or a mixture of the two. Our clients are mainly from the healthcare sector.

You will be joining the business during a period of rapid growth fuelled by our innovative product solutions and strong and sustainable existing client base across the organisation. This presents a tremendous opportunity to show off your resourcing skills but will also mean you will have to work to very tight deadlines.

We are looking for someone who has a good range of experience working within a similar role.

This is a genuine opportunity to join a dynamic team where innovative ideas are encouraged and rapid development possible.

Requirements/Experience

  • Previous experience working within a recruitment resourcing role.
  • Previous IT recruitment experience would be highly desirable.
  • Skilled at communicating effectively both verbally and in writing.
  • Excellent time-management skills and the ability to work under pressure and to strict deadlines and timescales.
  • An awareness of HR/employment law particularly when writing job adverts or providing feedback to candidates.
  • Excellent attention to detail.
  • Able to work on own initiative but also as part of a team.
  • Drive and determination to succeed.
  • Working in the public sector, particularly the NHS, would be advantageous but not essential.
  • Previous experience working with Bullhorn is highly desirable.

Responsibilities

  • Leading the full recruitment cycle from receipt of required role through to formal offer for either internal permanent hires or temporary contractors.
  • Conducting effective requirement qualification.
  • Writing attractive and enticing job adverts to encourage applicants to apply for job vacancies.
  • Utilising our internal recruitment CRM, job boards, advert responses and LinkedIn to actively search for suitable candidates.
  • Conducting effective Boolean searching based on the identified required skills.
  • Conduct initial pre-screening of candidates to understand their suitability.
  • Coordinate and facilitate interviews.
  • Conduct interview de-brief calls with all candidates and where possible provide feedback. Maintaining all files and databases to ensure effective support, CV tracking and feedback is managed effectively.
  • Maintain the recruitment CRM system and ensure this is up to date.
  • Formatting CVs to our template for external vacancies.
  • Ensure all /contractor’s contracts and associated documentation are up to date.
  • Liaising with teams, team leaders, managers, directors, external clients to ensure continuous effective support.

To apply for this role or to ask questions please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

Getting to know Cloud21

>> One of the key roles we play is to encourage you to step outside of your box to gain different perspectives.

It enables you to see different things and bring that back into what you and the team are focusing on. If this generates new ideas, we have confidence in you to take charge and develop your idea, with our support to guide you.

You will always be learning. We’ve got a saying that we use quite a lot internally which is, ‘see one, do one, teach one’. The aim of that is we will show you how to do it once, then you can do it yourself once and next time you can show somebody else how to do it so that everybody is learning.

>> One of the biggest rewards for us is enabling individuals to grow

The biggest satisfaction we feel is seeing people who may have been pigeon-holed previously, move into a different role and excel at something completely different. Investing in people and enabling them to grow is the biggest reward we can get.

We have recently introduced an apprenticeship programme enabling people to obtain Level 3, ‘A’ Level equivalent and Level 4, Foundation Degree equivalent qualifications across a number of specialist digital and tech areas including, infrastructure, software development, cyber security, data and business analysis.

>> Our culture is key

Our reputation is important to us and we recognise that protecting our ethos and culture will ensure we continue to succeed in the future.

  • We do not work in silos, nor is our hierarchy traditional. We believe openness leads to better collaboration and enables us to better support one other.
  • We value courage because it allows us to make difficult decisions. It pushes us to challenge the status quo, to strive to find a better way.
  • We encourage you to be curious. Curiosity leads to discovery. Being curious enables us to solve problems in new ways. It promotes open mindedness and values diverse perspectives.

>> What we offer

Whilst it’s important to us that you are in a role that plays to your strengths and fulfills your own personal ambitions, we also continuously strive to provide a rewarding work environment. This is something we always review and invite feedback on what we can do better. We provide:

  • Enhanced pension, private healthcare, life assurance, discretionary bonus, ride to work scheme, training and company events and free parking and refreshments/food station (Kings Hill).
  • Flexible working options, we always strive to accommodate your needs when we can.
  • A work environment where your voice will be heard and where your efforts make a difference.
  • An international environment with the opportunity to work in, or with, other countries and cultures.
  • A professional workplace with fantastic colleagues, who also have fun at work.

To learn more about working with us and to see if Cloud21 is a good fit for you please get in touch for an informal chat

Contact us