We are motivated by solving problems to make the delivery of care better.

The key to our success is due to building the right teams and empowering them to do what they do best. It takes curious and courageous individuals who work openly together and who share a commitment to deliver on our promises to clients.

If you are excited by technology and want to see it make a difference to staff, patients and citizens in the health and social care system then Cloud21 is the right place for you.

Current vacancies

We take great pride in the work we do and achievements we have had with our clients over the last few years. This has resulted in the continued growth of Cloud21 into 2021 and a number of opportunities have opened up to join our brilliant team! This next phase of growth is really exciting as we need to recruit across all specialisms to support both our clients and our teams delivering services.

Follow our Linkedin and Twitter accounts for updates and keep an eye on this page as new roles are added frequently!

You will be part of the organisation in UK that supports clients through all stages of digital transformation. We co-develop strategiesbuild business cases, manage procurements and provide implementation services to ensure that digital transformation programmes are successfully delivered and benefits are realised. 

Job Type: Full-time

Salary: £80,000 – £100,000

Location: Nationwide

In this position you will work on behalf of Cloud21 with our clients and their senior stakeholders and designated executive leads to lead on the delivery of major digital transformation programmes, such as an Electronic Patient Record (EPR). The role will require interfacing, and consulting extensively across the Trusts, and the clients health and social care partners, members of the public and other key stakeholders. 

The postholder will be responsible for the management of programmes to ensure that desired programme outcomes and objectives are delivered, on behalf of the SRO and executive leads.  

Strong partnership and collaborative skills will be required to ensure success in these complex programmes of work. The Programme Director will be an ambassador for Cloud21 with our clients, building and maintaining a broad portfolio of relationships across health, social care, local authority, political, private sector, and the public. Identification of risks and interdependencies will be essential. 

The Programme Director will be responsible for the management of, and input to, the programme’s communication and engagement strategy while managing the relationship with the client. Engagement will have to be sought from multi-sector stakeholders, clinical teams, service managers, senior leaders and individuals from all levels of the organisations involved, as well as with the public. 

You will be expected to:  

  • Provide executive-level leadership and transformational change management expertise. 
  • Ensure a robust programme and governance infrastructure is in place to deliver the vision. 
  • Effectively manage key stakeholders and interdependent relationships across all partners with particular emphasis on clinical and medical colleagues. 
  • Provide Executive-level change management expertise with specific responsibility for delivering the vision for integrated care leading on the transformation of care pathways across health systems, supporting the development and implementation of new delivery models and system integration. 
  • Provide effective leadership and direction, identifying and securing commitment to change and engaging and managing stakeholders in order to deliver high profile and complex transformational change. 
  • Work with the programme management team to ensure key processes are defined and in place. 
  • Create focussed and tailored communications to senior and multi-agency audiences that stimulate interest and relay complex issues in an effective and easy to understand way. 
  • Provide expert leadership in developing and implementing a culture of service excellence, working to embed the standards, behaviours and strategies needed to bring about lasting improvements in service delivery in all areas. 
  • Ensure that the correct risks and dependencies have been identified, analysed and rated and that appropriate the mitigation and activity is in place to manage them. 
  • Report progress to all key stakeholders, escalating issues, risks and Programme decisions as required, and to the Chief Executives/Officers where necessary. 

Resources 

The Programme Director will be responsible for:  

  • The management of any programme spend, ensuring it remains within budget and addressing any risks, escalating as per the defined programme escalation process. 
  • Leading, with the assistance of the relevant corporate function, all procurement exercises associated with spend required to deliver the programme outcomes. 
  • Develop and maintain sustainable working relationships with key stakeholders across the health and care system. 
  • Provide constructive challenge to senior leaders where appropriate. 
  • Maintain close liaison with the Chief Officers and SROs to ensure the continued alignment of strategy and sustainability plans. 
  • Work closely with SROs and the PMO to ensure that executable programme plans are developed. 
  • Provide, receive, process, summarise, interpret and effectively communicate highly complex, sensitive and contentious information where there are barriers to acceptance and resistance to change in a highly pressurised environment or where negotiating/influencing skills are required to secure agreement or cooperation. 
  • Engage constructively and effectively using appropriate and innovative channels and adapting styles with a wide range of internal, external and varying levels of seniority stakeholders. 
  • Manage highly complex professional interactions to deliver expected benefits and remedy identified underperformance issues. 
  • Demonstrate effective stakeholder management across different departments and at all levels. Respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms. 
  • Responsible for acting as a source of specialist knowledge, preparing briefings for senior management and external partners. 
  • Facilitate workshops, including large groups of staff, patient and client groups with issues that may be contentious in major change. 
  • Able to chair meetings and PMO sessions effectively, holding colleagues to account for delivery of successful programmes. 
  • Drive a strong pace of change whilst maintaining strong relationships with stakeholders. 
  • Coach senior leaders on the behaviours associated with delivering the robust challenge and supportive endorsement required to encourage continuous delivery and improvement of objectives. 
  • Represent the programme at internal and external meetings, presenting information effectively including through presentations and written reports. 

Analysis and Judgement 

Key elements of the Programme Director role include the ability to:  

  • Exercise judgement in the utilisation of gathered intelligence to provide detailed advice and problem solving to facilitate the identification of sustainability opportunities to a broad range of senior management colleagues, displaying strong specialist knowledge in the translation of highly complex and potentially contentious information. 
  • Critically analyse content to identify inconsistencies in the various components of the programme plans and to work with SROs and leads to ensure these are resolved without compromising on performance or ambition. 
  • Ensure that all required programme data is readily available to feed into business as usual processes and systems. 
  • Ensure that there is a clear process for identifying, prioritising and initiating new programmes and projects. 
  • Identify overlaps and interdependencies in the various components of the sustainability plan and to work with the SROs to ensure these are understood and dealt with effectively. 
  • Deliver highly complex information where people may hold strongly opposing views and where the dissemination of that information will have a reputational risk for the system and its partners. 

Planning and Organising 

To achieve programme deliverables and objectives the Programme Director will:  

  • Ensure each of the elements of the programme and project plans are consistent with the objectives of the systems strategic plans over multiple years. 
  • Guide the organisations in developing prioritisation processes for allocation and sequencing support resources crucial for delivery of the transformational plans. 
  • Balance the priorities of the system, its partners and the team and lead the process that reaches pragmatic solutions to resource challenges. 
  • Work with stakeholders to co-ordinate all inputs and ensure a cohesive and consistent approach to the planning process. 
  • Ensure that there are appropriate key performance indicators and assurance arrangements in place to support the efficient and effective management of planning and delivery. 
  • Ensure that a framework is in place for effective programme and project governance and assurance. 

Policy and Service Development 

  • Responsible for developing policy and procedures to support the IT Department in the delivery and engagement of digital programmes across our clients, taking into consideration national policies and practices as well as national standards. 
  • Lead regular programme performance review meetings with Project Managers and provide advice, guidance and direction as and when required. Looking to identify and implement personal development plans where needed. 
  • Collaborate with Director of IT and Exec Director of Transformation to develop policy and governance arrangements within the department to ensure programmes fully meet the needs of the customers. 
  • Work with executive and clinical leads of service transformation within our clients organisations. 

Financial Resources 

  • Develop and manage budgets for the digital programmes including the capital and revenue allocations on behalf of our customers. 
  • Makes decisions of expenditure within budgets. Has expenditure sign off authority and supplier selection to deliver programmes. 
  • Work with the IT Director and Finance to ensure the Trusts overall capital allocation is managed correctly. 
  • Support the IT Director in applying, receiving and reporting on Central digital funding from NHS England. 
  • Significant responsibility for realising cash releasing benefits across all Trust department. 

Customer Care or Patients and/or Service Users 

The Programme Director is accountable for ensuring all plans, changes and outcomes have clinical support and, where possible and applicable, have been developed through continuous engagement with patients and public with the support of the trust Communications team. Local care system wide programmes are complex and the programme director must ensure a robust partnership approach to engagement and consultation is undertaken. All schemes will be assessed in detail for any risks to quality and/or highest standards of patient care. 

 This is a position of influence and it is important to be able to demonstrate the knowledge, skill and gravitas required to operate effectively across the system at all levels. 

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated.  

They are subject to modification in the light of changing service demands and the development requirements of the post-holder. 

If you have questions or would like to apply please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

You will be part of the organisation in UK that specialises in data. We understand how data and information generated by one solution could be made available and be used by other solutions in meaningful ways. What we do ensures health and care professionals have the right information in their hands at the point of care.

Job Type: Full-time

Salary: £Neg depending on experience

Operating within the Healthcare industry, our clients rely on strong and robust interfaces to exchange clinical data between their various systems, every day, 24 hours a day. As a member of our Systems Integration team, you will be required to investigate, analyse, and document existing interface configurations with a high level of detail and accuracy.

You will be familiar with following published system interface specifications to design and scope new interface requirements and produce effective documentation of interfaces.

Key Responsibilities:

  • Review and document existing and to-be integration workflows.
  • Be able to identify and discuss behaviours and challenges of existing configurations with peers.
  • Able to review, understand and feedback on work packages/technical and functional specifications for the projects.
  • Understand and use provided reusable frameworks and processes to enable various interoperability streams.
  • Support the implementation and configuration of integration solutions using the client-specific interoperability platform.
  • Have an understanding of different interoperability and integration methods. This could include SOA and microservices.
  • Working effectively with business stakeholders, 3rd party suppliers and offshore development teams.
  • Be an active member of the project lifecycle, through delivery to support.

Technical Skills:

  • 1-3 years working with Mirth Connect/NextGen Connect integration tools would be highly desirable, however experience with other platforms would be considered.
  • Working knowledge of common interface messages and languages which could include HL7 (Version 2, Version 3 and CDA), FHIR, EDI.
  • Use of database interaction within an integration scope.
  • Exposure to the use of enterprise database technologies such as MySql, MS SQL, Oracle, Postgres etc
  • Good understanding of network protocols covering, but not limited to: HTTP, M(L)LP, SSL, TSL, SMTP, SFTP etc.
  • Demonstrate a working knowledge using Windows Batch Files, Web Services SOAP, REST etc, and the pros/cons each offers.
  • Working experience of UNIX and Windows in a software installation and basic management context.
  • Experience with scripting technologies such as Javascript, Python etc
  • Exposure to programming in DotNet, C++, or Java

Desirables:

Any knowledge of the following would be highly beneficial.

  • Java EE Technologies; EJB, JPA, JTA, JMS, CDI
  • Entity Framework experience
  • Docker / AWS / Azure / GCP
  • NoSQL databases
  • In-memory data grid technology
  • Web Technologies (e.g. JavaScript, HTML / CSS, Ajax, Websockets)
  • Git, Maven

Personal Attributes:

  • Excellent attention to detail.
  • Excellent communication and written skills.
  • Self-motivated and supportive of team working, including working with other teams (in particular, deployment and support).
  • Keen to learn new skills and technologies.
  • Enjoys applying lateral thinking.

Experience / Education:

  • Minimum of 1 years’ relevant experience within healthcare or public sector IT, or 3 years outside of healthcare or public sector IT.
  • Ideally, you should also have a Graduate or Postgraduate Technical or science degree with final grade of 1st or 2:1 from a reputable university, although excellent demonstrable experience will be accepted.

If you have questions or would like to apply please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

You will be part of the organisation in UK that is driven to improve and protect the IT infrastructure our health and care services depend on through a portfolio of specialist managed services. We focus on making IT work for our clients so they can concentrate on their core business.

Job type: Full Time

Salary: £55,000 – £60,000

Candidates will be able to demonstrate a proven history in the following key areas:

  • Designing and working with multiple areas of infrastructure.
  • Hands-on experience of working with Server and Desktop devices.
  • Meeting vendor known documentation and best practices while also introducing your own “learnt methodologies”
    managing your own workload and projects across multiple clients.
  • Liaising with 3rd-party organisations and internal teams to ensure defined service levels are met and that our clients benefit from high quality services.
  • Mentoring/supporting junior members of the team.
  • Forward-thinking strategizing mentality while being able to openly critique proposed designs, both others and your own.

Requirements

  • Excellent knowledge of building platforms using Microsoft products and technologies:
    • Windows Server and Client operating systems
    • Active Directory
      • FSMO role placement
      • Multi-site topologies
      • Multi-domain trust relationships
        • Domain Name System
        • Dynamic Host Configuration Protocol
        • Group Policy
  • Excellent knowledge of Hypervisors, both standalone and clustered:
    • Hyper-V
    • VMware
  • Excellent knowledge of various Enterprise Storage technologies:
    • Storage Area Networks
    • Network Attached Storage
    • Direct Attached Storage
    • Fibre Channel and iSCSI
    • Storage traffic load-balancing such as MPIO
    • Storage Pools/Volumes, LUNs, LUN mapping
    • Storage Replication
  • Excellent knowledge of backup technologies and process:
    • Veeam
    • Commvault
    • Veritas Backup Exec
    • Arcserve
    • Backup sets, rotation and retention
  • Excellent attention to detail:
    • System architecture.
    • Documentation.
    • Capturing existing system designs and processes and putting those into written form to be able to make recommendations.
    • Understanding new system requirements and putting those into proposed designs.

Desirables:

  • Previous experience of working for or within the NHS, or working for an IT managed services provider or consultancy.
    Working knowledge of System Monitoring technologies:

    • SolarWinds
    • Operations Manager
    • WhatsUp Gold
    • Working knowledge of Database systems (technical design and implementation rather than DBA)
    • Working knowledge of Cloud technologies:
      • Azure
      • Amazon Web Services
      • Google Cloud Platform
      • Working knowledge of other Server applications and technologies:
        • System Center Suite
        • Roaming profiles and folder redirection
        • Offline files
        • Distributed file systems
  • Working knowledge of networking technologies:
    • Wide area networking
    • Local area networking
    • Wireless networking
    • Virtual local area networking

Personal Attributes:

  • Must display a high level of organisational skill whilst under pressure.
  • Must be assertive and confident when dealing with people, both internally and externally.
  • Must have excellent customer-facing skills and enjoy telephone interaction.
  • Must have high attention to detail and be able to follow a published procedure consistently or making recommendations where appropriate.
  • Demonstrate an ability to multi-task.

Due to the location of our customer sites, use of own car for travel is an essential part of this role.

To apply for this role or to ask questions please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

Job Type: Full Time

Salary: £DOE

The ideal candidate will have hands-on experience working with server and desktop devices. Key areas for the role are in server management and patching policies and schedules (any relevant certifications will be advantageous).

The successful candidate will manage their own workload and projects across multiple clients as well as deal with third party organisations and internal teams to ensure defined service levels are met and that our clients benefit from high quality services.

Requirements:

  • Knowledge and understanding of Microsoft products and technologies – Active Directory / Group Policy / Server/Client OS.
  • Knowledge and administration of patch management technologies (one or more of SCCM (preferred)/WSUS/MDT, SolarWinds, ManageEngine), including:
    • Packaging of applications
    • Packaging of driver and BIOS updates
    • Task Sequences
    • Hardware profiles
    • Group-based collections
    • Remediation of failed deployments
    • Willingness to work to client maintenance windows (which will include out of hours as an when required)

Desirables:

  • Previous experience of working for or within the NHS.
  • Microsoft Server applications (System Center).
  • Cloud services (Azure, AWS).
  • Security technologies (Qualys, Splunk, Rapid7, SolarWinds, Darktrace, Sophos).

Personal Attributes:

  • Must display a high level of organisational skill whilst under pressure.
  • Must be assertive and confident when dealing with people, both internally and externally.
  • Must have excellent customer-facing skills and enjoy telephone interaction.
  • Must have high attention to detail and be able to follow a published procedure consistently or making recommendations where appropriate.
  • Demonstrate an ability to multi-task.

Due to the location of our customer sites, use of own car for travel is an essential part of this role.

To apply for this role or to ask questions please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

Job Type: Full Time

Salary: £28,000 DOE

The person we are looking for has the skills to manage their own workload and projects across multiple clients.  You will also work with third parties to ensure defined service levels are met and make sure that our clients continue to benefit from high quality services.

It would be advantageous, although not essential, if you have worked in or delivered IT services within the education and health sectors. This is a fantastic opportunity to develop a long-term career with a dynamic and innovative company.

Requirements:

  • Good communication and listening skills. Ability to work within a team, demonstrate initiative, good customer service skills
  • Must be able to interpret and analyse issues, and communicate them effectively identifying/implementing resolutions to diverse problems
  • Good understanding of Microsoft Office tools
  • Understanding of SLAs
  • Providing 1st line technical support to customers – taking enquiries by phone
  • Using helpdesk software to log calls with descriptions of issues, progress and solutions
  • Escalating to a more experienced team member if the problem is more complex

Desirables:

  • ITIL qualification
  • Exposure to server applications
  • Exposure to cloud technologies

Experience:

  • Already have or are working towards a computing qualification
  • Good communication and listening skills
  • Ability to work within a team, demonstrate initiative
  • Must be able to interpret and analyse issues, and communicate them effectively identifying/implementing resolutions to diverse problems

 Personal Attributes:

  • Must display a high level of organisational skill whilst under pressure
  • Must be assertive and confident when dealing with people both internally and externally
  • Must have excellent customer-facing skills and enjoy telephone interaction
  • Must have high attention to detail and be able to follow a published procedure consistently
  • Demonstrate an ability to multi-task

Due to the location of our customer sites, use of own car for travel is an essential part of this role.

To apply for this role or to ask questions please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

Job Type: Full Time

Salary: £20,000 – £25,000 DOE

The ideal candidate will have hands-on experience working with server and desktop devices. Key areas for the role are in server management and patching policies and schedules (any relevant certifications will be advantageous).

The successful candidate will manage their own workload and projects across multiple clients as well as deal with third party organisations and internal teams to ensure defined service levels are met and that our clients benefit from high quality services.

Requirements:

  • Experience in responding to Antivirus alerts from a central console (ideally Sophos but other appliable products will suffice)
  • Knowledge and understanding of Microsoft products and technologies – Active Directory / Group Policy / Server / Client OS
  • Knowledge of patch management technologies (one or more of SCCM (preferred)/WSUS, SolarWinds, ManageEngine, Qualys), including:
  • Group-based collections
  • Analysis and escalation of failed patch/software deployments
  • Willingness to work to client maintenance windows (which will include out of hours as an when required)

Desirables:

  • Understanding of Enterprise scale Antivirus software solutions.
  • Knowledge or Experience in working with Microsoft Defender for Endpoint (formerly ATP) and investigation of alerts/incidents for customers.
  • Previous experience of working for or within the NHS or within an IT MSP
  • Microsoft Server applications (System Center)
  • Cloud services (Azure, AWS)
  • Security technologies (Qualys, Splunk, Rapid7, SolarWinds, Darktrace, Sophos)

Personal Attributes:

  • Must display a high level of organisational skill whilst under pressure
  • Must be assertive and confident when dealing with people, both internally and externally
  • Must have excellent customer-facing skills and enjoy telephone interaction
  • Must have high attention to detail and be able to follow a published procedure consistently or making recommendations where appropriate
  • Demonstrate an ability to multi-task

Due to the location of our customer sites, use of own car for travel is an essential part of this role.

To apply for this role or to ask questions please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

You will be part of the organisation in UK that enables our teams to consistently deliver the best possible service to our clients. This team plays an important role in ensuring that our people and clients have a positive experience when working with us.

Job Type: Full Time

Salary: £23,500

Location: King’s Hill, West Malling, Kent

You will provide administrative support to the Client Service Leads as well as get involved in a variety of work within project and programme management. In this role you will gain a better understanding of project delivery. As the company is embarking on a period of rapid growth it is becoming apparent that Cloud21 require a new way of working in order to ensure that the high expectations of our clients are maintained. This is an opportunity to join a dynamic team where innovative ideas are encouraged and rapid development possible.
You will be working with a friendly and dynamic team who are determined to ensure Cloud 21 is the best it can be. This will require working on multiple projects with changing priorities so you will need to have strong inter-personal skills, excellent communication skills, an ability to think proactively and show initiative.

Duties and Responsibilities

  • Supporting the processes and procedures for the function of a successful CST.
  • Supporting with all CST administration tasks.
  • Acting as a reference point for Client Services queries and information.
  • Monitor the Client services mailbox and ensure all emails are responded to in a timely manner.
  • Assist with updating and maintaining the CRM system.
  • Supporting the team to prepare for client review meetings ensuring all data is accurate and available in a timely manner.
  • Supporting with timesheet management including managing user profiles and creating reports for the senior team.
  • Supporting in the preparation for key client update meetings including scheduling, timely preparation of support materials and status reporting.
  • Supporting with resource allocation and utilisation across programmes and projects.
  • Supporting with the coordination of on-boarding of new starters and off-boarding of team members.
  • Support with the triage of tender invitations and provide advice and updates to Senior Management on suggested opportunities and existing bids.
  • Support in the creation and maintenance of reports for Client updates and internal team reporting.
  • Providing cover for the Client Service Lead when required.

Knowledge, Skills, Experience Required

  • Previous administrative experience.
  • Good communication and listening skills.
  • Good interpersonal communication skills with the ability to work within a team, demonstrate initiative and work to timescales with a flexible approach.
  • Ability to liaise with a range of stakeholders including existing and prospective clients.
  • Good awareness of business requirements and client expectations.
  • First class knowledge of Microsoft Office: Word, Excel, Powerpoint, Sharepoint and a willingness to learn new systems such as Visio and Microsoft Project.
  • Experience working within the NHS (not essential).
  • Experience working within a project and programmes environment (not essential).

Communications and Working Relationships

  • The Client Services Administrator will report directly to the Client Services Manager.
  • The Client Services Administrator will liaise with the Client Services Leads, Directors and all staff within Cloud21 to ensure client services are delivered effectively.
  • The Client Services Administrator will liaise with key stakeholders – both internal & external – as required by the projects being delivered.
  • The Client Services Administrator will work closely with the Cloud21 operations team.

To apply for this role or to ask questions please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

Job Type: Full Time

Salary: £26,000 – £28,000 (DoE)

Location: King’s Hill, West Malling, Kent

Cloud21 are recruiting for a Client Services Lead to support the newly formed Client Services Team (CST).  You will be responsible for the internal coordination of client projects, being the first port of call for external clients, as well as getting involved in a variety of work within project and programme management externally. In this role you will gain a better understanding of coordinating project delivery controls and processes and maintaining a good relationship with all of Cloud21’s clients.

As the company is embarking on a period of rapid growth it is becoming apparent that Cloud21 require a new way of working in order to ensure that the high expectations of our clients are maintained. This is an opportunity to join a dynamic team, who will act as the fount of knowledge for our clients, where innovative ideas are encouraged and rapid development possible.

You will be working with a friendly and dynamic team who are determined to ensure Cloud 21 is the best it can be. This will require working on multiple tasks and projects with changing priorities so you will need to have strong inter-personal skills, excellent communication skills, an ability to think proactively and show initiative.

Duties and Responsibilities

  • Supporting the processes and procedures for the function of a successful CST.
  • Establishing and maintaining a strong relationship with our portfolio of clients.
  • Conducting client review meetings.
  • Investigate any client issues that arise and working with our internal teams and externally to ensure they are resolved.
  • Update and maintain the CRM system.
  • Supporting with all CST administration tasks.
  • Leading on timesheet management and reporting, including managing user profiles and creating reports for the senior team.
  • Supporting in the preparation for key project governance meetings including scheduling, timely preparation of support materials and status reporting.
  • Leading on resource utilisation across programmes and projects.
  • Coordinating the on-boarding of new starters and off-boarding of team members.
  • Creating and updating reports for internal team reporting.
  • Creating and updating reports for Client progress reviews.
  • Supporting with the management and tracking of project & programme progress and governance.
  • Support with the triage of tender invitations and provide advice and updates to Senior Management on suggested opportunities and existing bids.
  • Supporting in the maintenance of template documentation and providing guidance to all staff on the use of standard project documentation such as project / programme set-up, project planning, RAID logs, change control, benefits tracking, and project lessons learned.
  • Acting as a reference point for Client queries and information and be an advocate for project best practice.
  • Assist in ensuring processes are maintained to ensure project management documentation, reports and plans are accurate and complete.
  • Supporting with Client project delivery with onsite and offsite working where required.
  • Attending meetings with Clients with onsite and offsite working where required.

Knowledge, Skills, Experience Required

  • Experience working within a project and programmes environment.
  • Good communication and listening skills.
  • Good interpersonal communication skills with the ability to work within a team, demonstrate initiative and work to timescales with a flexible approach.
  • Ability to liaise with a range of stakeholders including existing and prospective clients.
  • Good awareness of business requirements and client expectations.
  • First class knowledge of Microsoft Office: Word, Excel, Powerpoint, Sharepoint and a willingness to learn new systems such as Visio and Microsoft Project.
  • Experience working within the NHS.

Communications and Working Relationships

  • The Client Services Lead will report directly to the Client Services Manager.
  • The Client Services Lead will liaise with directors and all staff within Cloud21 to ensure client services are delivered effectively.
  • The Client Services Lead will liaise with key stakeholders – both internal & external – as required by the projects being delivered.
  • The Client Services Lead will work closely with the Cloud21 operations team.

To apply for this role or to ask questions please contact:

Recruitment lead, Amy Noon at recruitment@cloud21.net.

Getting to know Cloud21

>> One of the key roles we play is to encourage you to step outside of your box to gain different perspectives.

It enables you to see different things and bring that back into what you and the team are focusing on. If this generates new ideas, we have confidence in you to take charge and develop your idea, with our support to guide you.

You will always be learning. We’ve got a saying that we use quite a lot internally which is, ‘see one, do one, teach one’. The aim of that is we will show you how to do it once, then you can do it yourself once and next time you can show somebody else how to do it so that everybody is learning.

>> One of the biggest rewards for us is enabling individuals to grow

The biggest satisfaction we feel is seeing people who may have been pigeon-holed previously, move into a different role and excel at something completely different. Investing in people and enabling them to grow is the biggest reward we can get.

We have recently introduced an apprenticeship programme enabling people to obtain Level 3, ‘A’ Level equivalent and Level 4, Foundation Degree equivalent qualifications across a number of specialist digital and tech areas including, infrastructure, software development, cyber security, data and business analysis.

>> Our culture is key

Our reputation is important to us and we recognise that protecting our ethos and culture will ensure we continue to succeed in the future.

  • We do not work in silos, nor is our hierarchy traditional. We believe openness leads to better collaboration and enables us to better support one other.
  • We value courage because it allows us to make difficult decisions. It pushes us to challenge the status quo, to strive to find a better way.
  • We encourage you to be curious. Curiosity leads to discovery. Being curious enables us to solve problems in new ways. It promotes open mindedness and values diverse perspectives.

>> What we offer

Whilst it’s important to us that you are in a role that plays to your strengths and fulfills your own personal ambitions, we also continuously strive to provide a rewarding work environment. This is something we always review and invite feedback on what we can do better. We provide:

  • Enhanced pension, private healthcare, life assurance, discretionary bonus, ride to work scheme, training and company events and free parking and refreshments/food station (Kings Hill).
  • Flexible working options, we always strive to accommodate your needs when we can.
  • A work environment where your voice will be heard and where your efforts make a difference.
  • An international environment with the opportunity to work in, or with, other countries and cultures.
  • A professional workplace with fantastic colleagues, who also have fun at work.

To learn more about working with us and to see if Cloud21 is a good fit for you please get in touch for an informal chat

Contact us