We are motivated by solving problems to make the delivery of care better.

The key to our success is due to building the right teams and empowering them to do what they do best. It takes curious and courageous individuals who work openly together and who share a commitment to deliver on our promises to clients.

If you are excited by technology and want to see it make a difference to staff, patients and citizens in the health and social care system then Cloud21 is the right place for you.

Current vacancies

We take great pride in the work we do and achievements we have had with our clients over the last few years. This has resulted in the continued growth of Cloud21 and a number of opportunities have opened up to join our brilliant team! This next phase of growth is really exciting as we need to recruit across all specialisms to support both our clients and our teams delivering services.

Follow our Linkedin and Twitter accounts for updates and keep an eye on this page as new roles are added frequently!

You will be part of the organisation in UK that supports clients through all stages of digital transformation. We co-develop strategiesbuild business cases, manage procurements and provide implementation services to ensure that digital transformation programmes are successfully delivered and benefits are realised. 

We are delivering a number of large and complex clinical systems in the NHS and so we are growing our programme and project management teams.

We have permanent roles available for candidates with varying levels of experience in project, programme and change management within the EPR and clinical systems transformation space. Please take a look at the role profiles below and reach out to our Talent team if you would like to learn more – talent@cloud21.net.

We are currently looking for a Change and Transformation Analyst to join our Consultancy Services Team. 

Role overview 

In this role you will provide business change expertise to support digital healthcare transformation projects on behalf of the client. Your expert knowledge, experience, and leadership will ensure that the highest standards of clinical and operational needs are met and the client has a positive experience with Cloud21. 

Core responsibilities 

Client Engagements 

  • Working independently or as part of a project team on a client engagement, either full-time on a single customer engagement or part-time across customers 
  • Providing professional, effective, and consistent delivery of all assigned engagements 
  • Applying appropriate tools and methodologies as needed, including but not limited to use of current and future state mapping, requirements, gap analysis, benefits.  
  • Proactively managing engagement/client communications, facilitating change management, expectation management, appropriate status reporting, effective written and verbal communications, and strong facilitation skills 

Internal Team Support 

  • Participating in business unit development by assisting and sharing tools, methodology, and knowledge 
  • Contributing to team objectives and outcomes 

Personal/Professional 

  • Keeping abreast of current and developing trends and technologies in your area of product or EHR expertise 
  • Consulting with more senior team members on work approach and work product 
  • Developing your skill set and increasing your proficiency in your discipline 

Success criteria 

People who are successful in this role 

  • Adapt to a dynamic environment with an ever-changing workload 
  • Maintain a high standard for the quality of their own work 
  • Are proficient in change management best practice and how to adapt as required to the environment 
  • Are customer service oriented and meet client requirements 
  • Strive to improve their knowledge and expertise of the EPR or solutions in which they are involved 
  • Ask for support and direction when needed 

Essential qualifications and experience 

  • Demonstrable success in a business change role  
  • Experience in supporting digital projects in a healthcare environment 

Desirable qualifications and experience 

  • Recognised Business Change accreditation  
  • Proficiency in using Office Productivity and Collaboration Tools 
  • Experience of Epic, Cerner or Meditech EPR implementations 
  • Experience working for or in the NHS 

If you have questions or would like to see the full job descriptions, please contact our recruitment team at recruitment@cloud21.net.

We’re not currently recruiting in this area. But when we are, you will be part of the organisation in UK that specialises in data. We understand how data and information generated by one solution could be made available and be used by other solutions in meaningful ways. What we do ensures health and care professionals have the right information in their hands at the point of care.

You will be part of the organisation in UK that is driven to improve and protect the IT infrastructure our health and care services depend on through a portfolio of specialist managed services. We focus on making IT work for our clients so they can concentrate on their core business.

Business Unit – Corporate Services
Direct Reports – Digital Technology Services
Reports to – President
Location/Travel – Hybrid

Role overview

As our Vice President Technology Services, you will be a senior leader with extensive experience of healthcare infrastructure and technology deployment demonstrating an understanding of the technical and data requirements and solutions needed for EPR deployment, the ongoing management and optimisation to support our healthcare clients to maximise their use of their technology to benefit the end users.

You will have knowledge and expertise in supporting organisations to scale their IT platforms and implementing cloud solutions having a strong understanding of architecture, discovery, design and delivery of Enterprise, Cloud and Security technologies, including in a Microsoft technology stack.

You should be able to demonstrate insight into data management and analytics. A clear understanding of interoperability requirements and data migration to deliver NHS data requirements would be beneficial.

You will lead our digital technical consultancy services, continuing to expand our market offerings, including our managed services portfolio. You will be part of the organisation within the UK that is driven to improve and protect the IT infrastructure our health and care services depend on through a portfolio of specialist managed services. Our Tech Services team focuses on making IT work for the NHS so they can concentrate on their core business.

In this position you will be a member of the Senior Leadership Team (SLT), reporting to the President, leading the Digital Technical Services of Cloud21. This is a critical function in the SLT, collaborating closely with other team members and our USA parent company.

You will expand our digital technical function to meet the needs of our healthcare clients, developing the consultancy and product offerings to enable our clients to improve their IT systems and infrastructure. In doing so you will evidence benefits realisation for clients and continue to improve our net promoter score. In addition, you will lead the company’s internal technology and security strategy and implementation, communicating the plan to key leaders, staff, partners, and stakeholders.

Core responsibilities

• Accountable for the performance, profit and loss of Digital Technology Services.
• Responsible with the wider SLT for company EBITDA.
• Accountable for ensuring that ‘best practice’ people management is undertaken within the business unit. Working with the Director of People, Talent and Learning to ensure this is in line with company policy and practice. Developing the business unit culture such that the culture aligns to the company’s inclusive and learning culture, providing visible leadership and role modelling the company values and behaviours. Promoting matrix management and engagement across the business.
• Accountable for ensuring there is a workforce strategy and an agreed delivery plan working with the Chief Financial Officer and Director of People, Talent and Learning. This includes employees and associates.
• Accountable for adherence to the company business quality management system within the business unit and as an SLT member responsible for maintaining ISO standards and accreditations.
• Accountable for the successful delivery of all Digital Technology Services including Digital Technology Consultancy services including technical project management, resource allocation, and project execution. Ensures that technical projects are delivered on time, within scope, and with high-quality results.
• Accountable for developing the Cloud technology service offer for clients to support organisations to scale their IT platforms and implementing cloud solutions.
• Accountable for ensuring the Cloud21 Quality Assurance Framework is embedded within Digital Technology Services.
• Responsible for working with the Director of Sales and Head of Marcomms, lead the ‘go to market’ proposition of the digital technology services aligning this within the wider business service portfolios. Supporting the sales and marketing strategy and plan.
• Accountable for undertaking the role of SRO (Account Director) for specified strategic clients (house accounts) and representing the totality of the Cloud21 business and portfolio in the management of the client.
• Collaborates closely with the Director of Sales to align delivery and bids/tenders with client expectations and business objectives.
• Responsible for partnership management with identified partners.
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• Responsible for working with the President, Chief Medical Officer (UK) and wider SLT on the development of the future Business Strategies.
• Accountable for undertaking the role of SRO (Account Director) for specified strategic clients (house accounts) and representing the totality of the Cloud21 business and portfolio in the management of the client.
• Lead the UK company’s digital adoption agenda with our USA colleagues. With accountability for Cloud21’s cybersecurity and information governance standards (ISO27001) and expertise in identifying and mitigating cyber risks for Cloud21 and our clients.
• Responsible for ensuring robust operational IT support – internal and manage the internal IT infrastructure, cybersecurity, and data management.
• Lead on potential mergers and acquisition integration, when required.

Leadership expectations

Leadership

Be a visible empathetic leader across Cloud21 and demonstrate the values of Cloud21, demonstrating continuous personal development. Demonstrate matrix management and leadership across Cloud21.

• Commitment to Client Excellence

Sets precedent as senior leader to prioritise our clients’ needs and a high-quality delivery with strong emphasis on understanding client needs, delivering exceptional value, and building long-lasting partnerships, ensuring adherence to the Business Quality Management System (BQMS) and ISO accreditations.

• Strategy Development

Responsible for input into the overall company strategy. Accountable for developing business unit strategies that align with Cloud21 strategy and balance scorecard.

• Financial Delivery and business risk management

Accountability for the financial and quality performance of individual business unit/directorate, and where appropriate delivering turnover and GM targets. Accountable for identifying and developing mitigation for Companywide and Business Unit risks. Accountable for resolving issues directly impacting individual business unit/directorate.

• Team management and talent development

Responsible for ensuring there is a workforce strategy and workforce plan for individual business unit/directorate. This to include talent acquisition and development, career pathways and people management.

• Innovation and Adaptability

Encourages innovative thinking and adaptability in every team member. Embraces change, explores new ideas, and continually seeks ways to improve our services and processes.

• Collaborative Teamwork

Fosters seamless collaboration, working together with peers seamlessly, shares knowledge, and supports each other’s growth, fostering a culture of teamwork and mutual respect. Empowers team members to lead by example, take initiative, and drive positive change.

• Integrity and Ethics

Conducts self with highest standards of integrity and ethical standards. Honesty, transparency, and accountability are at the core of our senior leadership behaviours.

• Continuous Learning

Leads by example, valuing a culture of continuous learning and development at Cloud21. Encourages reports to expand their skills, share knowledge, and stay current with industry trends.

• Diversity, Equality, and Inclusion

Celebrates diversity in all its forms and believe that an inclusive environment fosters creativity and innovation. Respects and value each individual’s unique contributions

• Quality and Excellence

We hold ourselves to the highest standards of quality and excellence in all that we do. Every task, big or small, should reflect our commitment to delivering exceptional results.

• Employee Well-being

Recognises the importance of work-life balance and employee wellbeing. Encourage a healthy work environment where team members can thrive both professionally and personally

Essential Qualifications & Experience

• Previous consultancy experience within the digital technical services arena

• Senior managerial experience of planning, organising, developing, and directing strategic and operational digital activities.

• A collaborator, working as part of the wider team (Commercial Services, Consultancy Services, Data migration, Support Services, and Marketing) as well as an excellent communicator.

• Be able to call upon strategic thinking skills to craft successful sales pitches.

• Excellent organisational and time management skills, demonstrating the ability to prioritise busy work agendas.

• You will be highly analytical, to hone market and product knowledge to ensure you are engaged in the right opportunities, in the right way, and at the right time.

• Possesses a high level of intellectual curiosity and learning agility. A natural change agent with a combination of vision and execution skills; a technical leader with a hands-on mentality.

• Possesses a high level of intellectual curiosity and learning agility. A natural change agent with a combination of vision and execution skills; a technical leader with a hands-on mentality.

• Strong understanding of architecture, discovery, design and delivery of Enterprise, Cloud and Security technologies, preferably in a Microsoft technology stack.

• In depth knowledge of Cybersecurity and information governance standards and expertise in identifying and mitigating cyber risks.

• Experience developing, implementing, and maintaining large scale data and analytical environments.

Desirable Qualifications & Experience

• Experience of developing and implementing managed services within the healthcare environment.

• Experience of scaling a business at speed.

You will be part of the organisation in UK that enables our teams to consistently deliver the best possible service to our clients. This team plays an important role in ensuring that our people and clients have a positive experience when working with us.

Senior Payroll & Benefits Officer

Business Unit: People, Talent & Learning
Direct Reports: None
Reports to: Head of People
Location/Travel: Remote/Hybrid with occasional travel to head office/attend team meetings

Role overview
As part of the People, Talent & Learning Team within Cloud21, and working closely with our Finance team, you will play a crucial role in managing our in-house payroll ensuring seamless reward and benefits administration, ensuring regulatory compliance and excellent employee experience.

Core responsibilities
• Oversee implementation relevant system changes and roll out new processes ensuring stakeholder buy-in.
• Lead the end-to-end payroll input process, ensuring high levels of accuracy, timeliness, and compliance including monthly audit and sign off process.
• Oversee the administration of employee benefits (including but not limited to Pension plans and Cycle to Work schemes) accurately and in compliance with relevant laws and regulations.
• Become company’s IR35 legislation expert and ensure company activities align with relevant processes and legislation.
• Collaborate with the wider People team to develop and implement reward strategies that align with organisational goals.
• Support internal auditing and quality management on payroll and contractor compliance including IR35 adherence.
• Complete Intermediaries report for HMRC on a monthly basis and be responsible for timely submission to HMRC.
• Conduct regular audits to verify that all contractors and freelancers are correctly classified under IR35 regulations.
• Work closely with legal and HR teams to address any compliance issues that may arise.
• Collaborate with Finance team and to address any discrepancies or issues identified in the reporting process.
• Stay updated on industry best practice and make recommendations for process improvements.
• Prepare for company growth and associated requirements eg Gender Pay Gap reporting.

Essential Qualifications & Experience 
Previous experience of working in a Payroll position at Officer or Senior Officer level or equivalent experience
Strong working knowledge of reward and benefits administration, including pension and Cycle to Work programs.
Strong working knowledge of pension administration
Strong understanding and previous experience of working with contractors that adhere to IR35 regulations.
Previous experience in successfully implementing payroll system and processes
Ability to generate and analyse reports for wider review
Excellent attention to detail and accuracy in data management
Strong communication and interpersonal skills

Desirable Qualifications & Experience
Standalone Payroll experience working in standalone role
Working knowledge of ADP Payroll system
Working knowledge of Sage intacct System

Getting to know Cloud21

>> One of the key roles we play is to encourage you to step outside of your box to gain different perspectives.

It enables you to see different things and bring that back into what you and the team are focusing on. If this generates new ideas, we have confidence in you to take charge and develop your idea, with our support to guide you.

You will always be learning. We’ve got a saying that we use quite a lot internally which is, ‘see one, do one, teach one’. The aim of that is we will show you how to do it once, then you can do it yourself once and next time you can show somebody else how to do it so that everybody is learning.

>> One of the biggest rewards for us is enabling individuals to grow

The biggest satisfaction we feel is seeing people who may have been pigeon-holed previously, move into a different role and excel at something completely different. Investing in people and enabling them to grow is the biggest reward we can get.

We also have an apprenticeship programme  which enables people to obtain Level 3, ‘A’ Level equivalent and Level 4, Foundation Degree equivalent qualifications across a number of specialist digital and tech areas including, infrastructure, software development, cyber security, data and business analysis.

>> Our culture is key

Our reputation is important to us and we recognise that our ethos and culture has been key to our success:

  • We do not work in silos, nor is our hierarchy traditional. We believe openness leads to better collaboration and enables us to better support one other.
  • We value courage because it allows us to make difficult decisions. It pushes us to challenge the status quo, to strive to find a better way.
  • We encourage you to be curious. Curiosity leads to discovery. Being curious enables us to solve problems in new ways. It promotes open mindedness and values diverse perspectives.

a list of benefits of working at Cloud21: - enhanced pension - social events - cycle to work scheme - charity support - private healthcare and life assurance - global company - training and development - flexible working

To learn more about working with us and to see if Cloud21 is a good fit for you please get in touch for an informal chat

Contact us