We are motivated by solving problems to make the delivery of care better.

The key to our success is due to building the right teams and empowering them to do what they do best. It takes curious and courageous individuals who work openly together and who share a commitment to deliver on our promises to clients.

If you are excited by technology and want to see it make a difference to staff, patients and citizens in the health and social care system then Cloud21 is the right place for you.

Current vacancies

We take great pride in the work we do and achievements we have had with our clients over the last few years. This has resulted in the continued growth of Cloud21 into 2022 and a number of opportunities have opened up to join our brilliant team! This next phase of growth is really exciting as we need to recruit across all specialisms to support both our clients and our teams delivering services.

Follow our Linkedin and Twitter accounts for updates and keep an eye on this page as new roles are added frequently!

You will be part of the organisation in UK that supports clients through all stages of digital transformation. We co-develop strategiesbuild business cases, manage procurements and provide implementation services to ensure that digital transformation programmes are successfully delivered and benefits are realised. 

Job Type: Full-time

Salary: £80,000 – £100,000

Location: Nationwide

In this position you will work on behalf of Cloud21 with our clients and their senior stakeholders and designated executive leads to lead on the delivery of major digital transformation programmes, such as an Electronic Patient Record (EPR). The role will require interfacing, and consulting extensively across the Trusts, and the clients health and social care partners, members of the public and other key stakeholders. 

The postholder will be responsible for the management of programmes to ensure that desired programme outcomes and objectives are delivered, on behalf of the SRO and executive leads.  

Strong partnership and collaborative skills will be required to ensure success in these complex programmes of work. The Programme Director will be an ambassador for Cloud21 with our clients, building and maintaining a broad portfolio of relationships across health, social care, local authority, political, private sector, and the public. Identification of risks and interdependencies will be essential. 

The Programme Director will be responsible for the management of, and input to, the programme’s communication and engagement strategy while managing the relationship with the client. Engagement will have to be sought from multi-sector stakeholders, clinical teams, service managers, senior leaders and individuals from all levels of the organisations involved, as well as with the public. 

You will be expected to:  

  • Provide executive-level leadership and transformational change management expertise. 
  • Ensure a robust programme and governance infrastructure is in place to deliver the vision. 
  • Effectively manage key stakeholders and interdependent relationships across all partners with particular emphasis on clinical and medical colleagues. 
  • Provide Executive-level change management expertise with specific responsibility for delivering the vision for integrated care leading on the transformation of care pathways across health systems, supporting the development and implementation of new delivery models and system integration. 
  • Provide effective leadership and direction, identifying and securing commitment to change and engaging and managing stakeholders in order to deliver high profile and complex transformational change. 
  • Work with the programme management team to ensure key processes are defined and in place. 
  • Create focussed and tailored communications to senior and multi-agency audiences that stimulate interest and relay complex issues in an effective and easy to understand way. 
  • Provide expert leadership in developing and implementing a culture of service excellence, working to embed the standards, behaviours and strategies needed to bring about lasting improvements in service delivery in all areas. 
  • Ensure that the correct risks and dependencies have been identified, analysed and rated and that appropriate the mitigation and activity is in place to manage them. 
  • Report progress to all key stakeholders, escalating issues, risks and Programme decisions as required, and to the Chief Executives/Officers where necessary. 

Resources 

The Programme Director will be responsible for:  

  • The management of any programme spend, ensuring it remains within budget and addressing any risks, escalating as per the defined programme escalation process. 
  • Leading, with the assistance of the relevant corporate function, all procurement exercises associated with spend required to deliver the programme outcomes. 
  • Develop and maintain sustainable working relationships with key stakeholders across the health and care system. 
  • Provide constructive challenge to senior leaders where appropriate. 
  • Maintain close liaison with the Chief Officers and SROs to ensure the continued alignment of strategy and sustainability plans. 
  • Work closely with SROs and the PMO to ensure that executable programme plans are developed. 
  • Provide, receive, process, summarise, interpret and effectively communicate highly complex, sensitive and contentious information where there are barriers to acceptance and resistance to change in a highly pressurised environment or where negotiating/influencing skills are required to secure agreement or cooperation. 
  • Engage constructively and effectively using appropriate and innovative channels and adapting styles with a wide range of internal, external and varying levels of seniority stakeholders. 
  • Manage highly complex professional interactions to deliver expected benefits and remedy identified underperformance issues. 
  • Demonstrate effective stakeholder management across different departments and at all levels. Respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms. 
  • Responsible for acting as a source of specialist knowledge, preparing briefings for senior management and external partners. 
  • Facilitate workshops, including large groups of staff, patient and client groups with issues that may be contentious in major change. 
  • Able to chair meetings and PMO sessions effectively, holding colleagues to account for delivery of successful programmes. 
  • Drive a strong pace of change whilst maintaining strong relationships with stakeholders. 
  • Coach senior leaders on the behaviours associated with delivering the robust challenge and supportive endorsement required to encourage continuous delivery and improvement of objectives. 
  • Represent the programme at internal and external meetings, presenting information effectively including through presentations and written reports. 

Analysis and Judgement 

Key elements of the Programme Director role include the ability to:  

  • Exercise judgement in the utilisation of gathered intelligence to provide detailed advice and problem solving to facilitate the identification of sustainability opportunities to a broad range of senior management colleagues, displaying strong specialist knowledge in the translation of highly complex and potentially contentious information. 
  • Critically analyse content to identify inconsistencies in the various components of the programme plans and to work with SROs and leads to ensure these are resolved without compromising on performance or ambition. 
  • Ensure that all required programme data is readily available to feed into business as usual processes and systems. 
  • Ensure that there is a clear process for identifying, prioritising and initiating new programmes and projects. 
  • Identify overlaps and interdependencies in the various components of the sustainability plan and to work with the SROs to ensure these are understood and dealt with effectively. 
  • Deliver highly complex information where people may hold strongly opposing views and where the dissemination of that information will have a reputational risk for the system and its partners. 

Planning and Organising 

To achieve programme deliverables and objectives the Programme Director will:  

  • Ensure each of the elements of the programme and project plans are consistent with the objectives of the systems strategic plans over multiple years. 
  • Guide the organisations in developing prioritisation processes for allocation and sequencing support resources crucial for delivery of the transformational plans. 
  • Balance the priorities of the system, its partners and the team and lead the process that reaches pragmatic solutions to resource challenges. 
  • Work with stakeholders to co-ordinate all inputs and ensure a cohesive and consistent approach to the planning process. 
  • Ensure that there are appropriate key performance indicators and assurance arrangements in place to support the efficient and effective management of planning and delivery. 
  • Ensure that a framework is in place for effective programme and project governance and assurance. 

Policy and Service Development 

  • Responsible for developing policy and procedures to support the IT Department in the delivery and engagement of digital programmes across our clients, taking into consideration national policies and practices as well as national standards. 
  • Lead regular programme performance review meetings with Project Managers and provide advice, guidance and direction as and when required. Looking to identify and implement personal development plans where needed. 
  • Collaborate with Director of IT and Exec Director of Transformation to develop policy and governance arrangements within the department to ensure programmes fully meet the needs of the customers. 
  • Work with executive and clinical leads of service transformation within our clients organisations. 

Financial Resources 

  • Develop and manage budgets for the digital programmes including the capital and revenue allocations on behalf of our customers. 
  • Makes decisions of expenditure within budgets. Has expenditure sign off authority and supplier selection to deliver programmes. 
  • Work with the IT Director and Finance to ensure the Trusts overall capital allocation is managed correctly. 
  • Support the IT Director in applying, receiving and reporting on Central digital funding from NHS England. 
  • Significant responsibility for realising cash releasing benefits across all Trust department. 

Customer Care or Patients and/or Service Users 

The Programme Director is accountable for ensuring all plans, changes and outcomes have clinical support and, where possible and applicable, have been developed through continuous engagement with patients and public with the support of the trust Communications team. Local care system wide programmes are complex and the programme director must ensure a robust partnership approach to engagement and consultation is undertaken. All schemes will be assessed in detail for any risks to quality and/or highest standards of patient care. 

 This is a position of influence and it is important to be able to demonstrate the knowledge, skill and gravitas required to operate effectively across the system at all levels. 

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated.  

They are subject to modification in the light of changing service demands and the development requirements of the post-holder. 

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

Job Type: Full-time

Salary: Up to £80,000

Location: Nationwide (travel will be required)

We are looking for an ambitious, passionate and motivated candidate to join as our Diagnostic Services Director. In this position, you will work on behalf of Cloud21 with our clients and their senior stakeholders and designated executives to lead the delivery of major digital diagnostic system implementation and transformation programmes. The role will require interfacing, and consulting extensively across the Trusts, ICS’s, networks and the client’s health and social care partners, members of the public and other key stakeholders.

The postholder will be responsible for providing leadership and management of the diagnostic programmes to ensure that desired programme outcomes and objectives are delivered on behalf of the SRO and executive leads.

Strong partnership and collaborative skills will be required to ensure success in these complex programmes of work. Experience in leading and managing within NHS Diagnostic services such as Radiology and Pathology would be an advantage. The Diagnostic Services Director will be an ambassador for Cloud21 with our clients, building and maintaining a broad portfolio of relationships across health, social care, local authority, political, private sector, and the public. Identification of risks and interdependencies will be essential.

The Diagnostic Services Director will be responsible for the management of, and input to, the diagnostic programme’s communication and engagement strategy while managing the relationship with the client. Engagement will have to be sought from multi-sector stakeholders, clinical teams, service managers, senior leaders and individuals from all levels of the organisations involved, as well as with the public.

You will be expected to:  

  • Provide executive-level leadership and transformational change management expertise.
  • Ensure a robust programme and governance infrastructure is in place to deliver the vision.
  • Effectively manage key stakeholders and interdependent relationships across all partners with particular emphasis on clinical and medical colleagues.
  • Provide Executive-level change management expertise with specific responsibility for delivering the vision for integrated care leading on the transformation of care pathways across health systems, supporting the development and implementation of new delivery models and system integration.
  • Provide effective leadership and direction, identifying and securing commitment to change and engaging and managing stakeholders in order to deliver high profile and complex transformational change.
  • Work with the programme management team to ensure key processes are defined and in place.
  • Create focussed and tailored communications to senior and multi-agency audiences that stimulate interest and relay complex issues in an effective and easy to understand way.
  • Provide expert leadership in developing and implementing a culture of service excellence, working to embed the standards, behaviours and strategies needed to bring about lasting improvements in service delivery in all areas.
  • Ensure that the correct risks and dependencies have been identified, analysed and rated and that appropriate the mitigation and activity is in place to manage them.
  • Report progress to all key stakeholders, escalating issues, risks and programme decisions as required, and to the Chief Executives/Officers where necessary.

Resources

The Diagnostic Services Director will be responsible for:

  • The management of any programme spend, ensuring it remains within budget and addressing any risks, escalating as per the defined programme escalation process.
  • Leading, with the assistance of the relevant corporate function, all procurement exercises associated with spend required to deliver the programme outcomes.
  • Develop and maintain sustainable working relationships with key stakeholders across the health and care system.
  • Provide constructive challenge to senior leaders where appropriate.
  • Maintain close liaison with the Chief Officers and SROs to ensure the continued alignment of strategy and sustainability plans.
  • Work closely with SROs and the PMO to ensure that executable programme plans are developed.
  • Provide, receive, process, summarise, interpret and effectively communicate highly complex, sensitive and contentious information where there are barriers to acceptance and resistance to change in a highly pressurised environment or where negotiating/influencing skills are required to secure agreement or cooperation.
  • Engage constructively and effectively using appropriate and innovative channels and adapting styles with a wide range of internal, external and varying levels of seniority stakeholders.
  • Manage highly complex professional interactions to deliver expected benefits and remedy identified underperformance issues.
  • Demonstrate effective stakeholder management across different departments and at all levels. Respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
  • Responsible for acting as a source of specialist knowledge, preparing briefings for senior management and external partners.
  • Facilitate workshops, including large groups of staff, patient and client groups with issues that may be contentious in major change.
  • Able to chair meetings and PMO sessions effectively, holding colleagues to account for delivery of successful programmes.
  • Drive a strong pace of change whilst maintaining strong relationships with stakeholders.
  • Coach senior leaders on the behaviours associated with delivering the robust challenge and supportive endorsement required to encourage continuous delivery and improvement of objectives.
  • Represent the programme at internal and external meetings, presenting information effectively including through presentations and written reports.

Analysis and Judgement

Key elements of the Diagnostic Services Director role include the ability to:

  • Exercise judgement in the utilisation of gathered intelligence to provide detailed advice and problem solving to facilitate the identification of sustainability opportunities to a broad range of senior management colleagues, displaying strong specialist knowledge in the translation of highly complex and potentially contentious information.
  • Critically analyse content to identify inconsistencies in the various components of the programme plans and to work with SROs and leads to ensure these are resolved without compromising on performance or ambition.
  • Ensure that all required programme data is readily available to feed into business-as-usual processes and systems.
  • Ensure that there is a clear process for identifying, prioritising and initiating new programmes and projects.
  • Identify overlaps and interdependencies in the various components of the sustainability plan and to work with the SROs to ensure these are understood and dealt with effectively.
  • Deliver highly complex information where people may hold strongly opposing views and where the dissemination of that information will have a reputational risk for the system and its partners.

Planning and Organising

To achieve programme deliverables and objectives the Diagnostic Services Director will:

  • Ensure each of the elements of the programme and project plans are consistent with the objectives of the systems strategic plans over multiple years.
  • Guide the organisations in developing prioritisation processes for allocation and sequencing support resources crucial for delivery of the transformational plans.
  • Balance the priorities of the system, its partners and the team and lead the process that reaches pragmatic solutions to resource challenges.
  • Work with stakeholders to co-ordinate all inputs and ensure a cohesive and consistent approach to the planning process.
  • Ensure that there are appropriate key performance indicators and assurance arrangements in place to support the efficient and effective management of planning and delivery.
  • Ensure that a framework is in place for effective programme and project governance and assurance.

Policy and Service Development

  • Responsible for developing policy and procedures to support the IT Department in the delivery and engagement of digital programmes across our clients, taking into consideration national policies and practices as well as national standards.
  • Lead regular programme performance review meetings with Project Managers and provide advice, guidance and direction as and when required. Looking to identify and implement personal development plans where needed.
  • Collaborate with NHS Directors of IT and Exec Directors of Transformation to develop policy and governance arrangements within the department to ensure programmes fully meet the needs of the customers.
  • Work with executive and clinical leads of service transformation within our clients’ organisations.

Financial Resources

  • Develop and manage budgets for the digital programmes including the capital and revenue allocations on behalf of our customers.
  • Makes decisions of expenditure within budgets. Has expenditure sign off authority and supplier selection to deliver programmes.
  • Work with the IT Director and Finance to ensure the Trusts overall capital allocation is managed correctly.
  • Support the IT Director in applying, receiving and reporting on Central digital funding from NHS England.
  • Significant responsibility for realising cash releasing benefits across all Trust department.

Customer Care or Patients and/or Service Users

The Diagnostic Services Director is accountable for ensuring all plans, changes and outcomes have clinical support and, where possible and applicable, have been developed through continuous engagement with patients and public with the support of the trust Communications team. Local care system wide programmes are complex, and the Diagnostic Services Director must ensure a robust partnership approach to engagement and consultation is undertaken. All schemes will be assessed in detail for any risks to quality and/or highest standards of patient care.

This is a position of influence, and it is important to be able to demonstrate the knowledge, skill and gravitas required to operate effectively across the system at all levels.

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated.

They are subject to modification in the light of changing service demands and the development requirements of the post-holder.

Previous Experience and Qualifications

Ideally, your previous experience will include:

  • Relevant postgraduate education to master’s level
  • Minimum of 5 years NHS experience preferably within a Diagnostic environment
  • Proven experience of Programme Management.
  • Proven team working and leadership skills, experience of managing large change programmes involving groups of multidisciplinary staff and implementing IT strategies and policies.
  • Project management experience of capital schemes involving Diagnostic IT infrastructure, systems and equipment.
  • Highly developed communication, motivational and change management skills.
  • Proven experience of working effectively in a multidisciplinary environment and with other organisations.
  • Experience of influencing a wide range of stakeholders at all levels within organisations and across organisational boundaries.
  • Well-developed political awareness, negotiation, influencing and persuasive skills at all levels of the organisation
  • Excellent Planning and Organisation skills, and ability to use judgement to identify and resolve diverse complex issues.

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

You will be part of the organisation in UK that specialises in data. We understand how data and information generated by one solution could be made available and be used by other solutions in meaningful ways. What we do ensures health and care professionals have the right information in their hands at the point of care.

Job Type: Full-time

Salary: £Neg depending on experience

Operating within the Healthcare industry, our clients rely on strong and robust interfaces to exchange clinical data between their various systems, every day, 24 hours a day. As a member of our Systems Integration team, you will be required to investigate, analyse, and document existing interface configurations with a high level of detail and accuracy.

You will be familiar with following published system interface specifications to design and scope new interface requirements and produce effective documentation of interfaces.

Key Responsibilities:

  • Review and document existing and to-be integration workflows.
  • Be able to identify and discuss behaviours and challenges of existing configurations with peers.
  • Able to review, understand and feedback on work packages/technical and functional specifications for the projects.
  • Understand and use provided reusable frameworks and processes to enable various interoperability streams.
  • Support the implementation and configuration of integration solutions using the client-specific interoperability platform.
  • Have an understanding of different interoperability and integration methods. This could include SOA and microservices.
  • Working effectively with business stakeholders, 3rd party suppliers and offshore development teams.
  • Be an active member of the project lifecycle, through delivery to support.

Technical Skills:

  • 1-3 years working with Mirth Connect/NextGen Connect integration tools would be highly desirable, however experience with other platforms would be considered.
  • Working knowledge of common interface messages and languages which could include HL7 (Version 2, Version 3 and CDA), FHIR, EDI.
  • Use of database interaction within an integration scope.
  • Exposure to the use of enterprise database technologies such as MySql, MS SQL, Oracle, Postgres etc
  • Good understanding of network protocols covering, but not limited to: HTTP, M(L)LP, SSL, TSL, SMTP, SFTP etc.
  • Demonstrate a working knowledge using Windows Batch Files, Web Services SOAP, REST etc, and the pros/cons each offers.
  • Working experience of UNIX and Windows in a software installation and basic management context.
  • Experience with scripting technologies such as Javascript, Python etc
  • Exposure to programming in DotNet, C++, or Java

Desirables:

Any knowledge of the following would be highly beneficial.

  • Java EE Technologies; EJB, JPA, JTA, JMS, CDI
  • Entity Framework experience
  • Docker / AWS / Azure / GCP
  • NoSQL databases
  • In-memory data grid technology
  • Web Technologies (e.g. JavaScript, HTML / CSS, Ajax, Websockets)
  • Git, Maven

Personal Attributes:

  • Excellent attention to detail.
  • Excellent communication and written skills.
  • Self-motivated and supportive of team working, including working with other teams (in particular, deployment and support).
  • Keen to learn new skills and technologies.
  • Enjoys applying lateral thinking.

Experience / Education:

  • Minimum of 1 years’ relevant experience within healthcare or public sector IT, or 3 years outside of healthcare or public sector IT.
  • Ideally, you should also have a Graduate or Postgraduate Technical or science degree with final grade of 1st or 2:1 from a reputable university, although excellent demonstrable experience will be accepted.

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

You will be part of the organisation in UK that is driven to improve and protect the IT infrastructure our health and care services depend on through a portfolio of specialist managed services. We focus on making IT work for our clients so they can concentrate on their core business.

Job Type: Full Time

Salary: £22,000 – £28,000 (DoE)

Location: Kings Hill, West Malling or remote working (or hybrid office / home)

The ideal candidate will have experience working with server and desktop devices, specifically related to reducing cyber security vulnerabilities and risks. Cloud21 manages Security alerts/Security posture for over 30k devices

Key areas for the role:

  • Managing/responding to security alerts raised within Endpoint security products
  • Troubleshooting/maintaining end user device patching/security posture
  • Maintaining patching schedules
  • Analysing complex technical information related to security/patching.
  • Be able to manage own workload across multiple clients as well as deal with third party organisations and internal teams/staff.

Requirements:

  • Basic knowledge and understanding of Microsoft products and technologies –
    • Microsoft Active Directory
    • Microsoft Group Policy
    • Microsoft Window Server OS
    • Microsoft Windows Client OS
    • Microsoft Office
    • Microsoft HyperV
  • Knowledge and administration of patch management technologies (one or more of MS MECM/SCCM/WSUS/MDT/Intune/SolarWinds Patch Manager/ManageEngine Desktop Central)
  • Experience with remediating failed software/patch deployments
  • Scripting experience (preferably PowerShell / Command Line)
  • Anti-Virus alerts management (Ideally Microsoft Defender Endpoint/ATP and Sophos Central experience)
  • Willingness to work to client maintenance windows (which will include out-of-hours work as an when required)
  • Documenting new processes
  • Following documentation/playbooks for all customer actions
  • Day to day management of IT Service management incidents/requests (this may involve internal IT support)
  • Occasional Involvement in internal and customer IT projects.

Desirables:

  • Previous experience of working for or within the NHS
  • Cloud services (Azure, AWS)
  • Knowledge of or experience with other Security technologies (Qualys, Splunk, Rapid7, SolarWinds, Darktrace, Sophos, Graylog)
  • SCCM/MECM experience ideally with: Packaging of applications, Packaging of driver and BIOS updates, SCCM Task Sequences

Personal Attributes:

  • Must display a high level of organisational skill whilst under pressure
  • Must be assertive and confident when dealing with people, both internally and externally
  • Must have excellent customer-facing skills and enjoy telephone interaction
  • Must have high attention to detail and be able to follow a published procedure consistently or making recommendations where appropriate
  • Demonstrate an ability to multi-task

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

Job Type: Full Time

Salary: £60,000+ DOE

Location: Remote / home based

Cloud21 deliver patching/vulnerability management services and consultancy services to a number of healthcare clients and are seeking a talented and experienced SCCM/MECM architect to join and lead the team.

Responsibilities:

  • The successful applicant will be a hands-on, customer facing SCCM/MECM specialist Architect
  • Creation of High Level and Low-level designs for SCCM/MECM
  • Architecting SQL in relation to SCCM
  • Configuring MS PaaS services e.g., Cloud Management Gateway
  • Intune profiles/policies e.g., Bit locker profiles & Co-Management workloads – Intune Integration
  • System Architect with Consultancy, Design, and Implementation and troubleshooting experience in Microsoft System Centre Configuration Manager (SCCM/MECM).
  • Desirable: PKI configuration related to SCCM/MECM
  • You will be responsible for the design, test and build of new SCCM and Window 10 solutions, Intune, as well as Apps packaging and Windows 10 Roll out. (for large, complex infrastructures)
  • You will act as a point of escalation for other staff with SCCM skillsets within the wider team (2 SCCM administrators and potentially questions from other engineers / analysts with SCCM issues)
  • You will co-ordinate and own the overall technical design across Windows 10, SCCM/MECM and Intune
  • You will act as technical lead / delivery solution owner for customer SCCM/MECM/Intune projects
  • You will review customer solution designs and implementation with support from other members of our technical team
  • Own technical problems and work with teams to resolution. Manages solution and scope changes through formal change process, working with programme & commercial leads. Ensure technical milestones are met
  • Maintain / Populate / Update customer project actions in progress.

 There will be frequent elements of:

  • SCCM infrastructure management (creating / amending task sequences, expanding the environment as new offices are opened and configuring as well as day to day maintenance and monitoring)
  • Packaging and deploying applications following the customer’s deployment process, this will involve liaising with test teams and owning the deployment
  • Creation, modification, and optimisation of Group policies on desktop and VDI Environments
  • Troubleshooting deployment issues in SCCM/MECM/Intune
  • Mentoring staff with some of the above tasks

Required Skills / Experience:

  • Should be a Senior Solution Architect, with good experience of designing large scale and complex SCCM/MECM, Intune, Windows 10 designs.
  • Experience of architecting and deploying SCCM solutions in Azure/AWS to manage on premise and internet connected clients. As well as Azure AD integration – AADC configuration
  • Customer facing experience working with customer engineers and senior customer IT managers
  • Strong experience in design, implementation, administration, and maintenance of Client Management tools, such as SCCM/MECM/Intune
  • Strong experience in supporting Windows operating systems in an enterprise environment (Windows 10)
  • Strong experience with Application Packaging
  • Scripting knowledge/experience (PowerShell) is essential
  • Delivery of applications via Citrix XenApp / Microsoft App-V

Desirable Skills / experience:

  • NHS/healthcare experience is a “nice to have” in this space
  • Relevant SCCM/MECM qualifications
  • Relevant Microsoft Server Administration and Azure Qualifications

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

Job type: Full Time

Salary: £55,000 – £60,000

Candidates will be able to demonstrate a proven history in the following key areas:

  • Designing and working with multiple areas of infrastructure.
  • Hands-on experience of working with Server and Desktop devices.
  • Meeting vendor known documentation and best practices while also introducing your own “learnt methodologies”
    managing your own workload and projects across multiple clients.
  • Liaising with 3rd-party organisations and internal teams to ensure defined service levels are met and that our clients benefit from high quality services.
  • Mentoring/supporting junior members of the team.
  • Forward-thinking strategizing mentality while being able to openly critique proposed designs, both others and your own.

Requirements

  • Excellent knowledge of building platforms using Microsoft products and technologies:
    • Windows Server and Client operating systems
    • Active Directory
      • FSMO role placement
      • Multi-site topologies
      • Multi-domain trust relationships
        • Domain Name System
        • Dynamic Host Configuration Protocol
        • Group Policy
  • Excellent knowledge of Hypervisors, both standalone and clustered:
    • Hyper-V
    • VMware
  • Excellent knowledge of various Enterprise Storage technologies:
    • Storage Area Networks
    • Network Attached Storage
    • Direct Attached Storage
    • Fibre Channel and iSCSI
    • Storage traffic load-balancing such as MPIO
    • Storage Pools/Volumes, LUNs, LUN mapping
    • Storage Replication
  • Excellent knowledge of backup technologies and process:
    • Veeam
    • Commvault
    • Veritas Backup Exec
    • Arcserve
    • Backup sets, rotation and retention
  • Excellent attention to detail:
    • System architecture.
    • Documentation.
    • Capturing existing system designs and processes and putting those into written form to be able to make recommendations.
    • Understanding new system requirements and putting those into proposed designs.

Desirables:

  • Previous experience of working for or within the NHS, or working for an IT managed services provider or consultancy.
    Working knowledge of System Monitoring technologies:

    • SolarWinds
    • Operations Manager
    • WhatsUp Gold
    • Working knowledge of Database systems (technical design and implementation rather than DBA)
    • Working knowledge of Cloud technologies:
      • Azure
      • Amazon Web Services
      • Google Cloud Platform
      • Working knowledge of other Server applications and technologies:
        • System Center Suite
        • Roaming profiles and folder redirection
        • Offline files
        • Distributed file systems
  • Working knowledge of networking technologies:
    • Wide area networking
    • Local area networking
    • Wireless networking
    • Virtual local area networking

Personal Attributes:

  • Must display a high level of organisational skill whilst under pressure.
  • Must be assertive and confident when dealing with people, both internally and externally.
  • Must have excellent customer-facing skills and enjoy telephone interaction.
  • Must have high attention to detail and be able to follow a published procedure consistently or making recommendations where appropriate.
  • Demonstrate an ability to multi-task.

Due to the location of our customer sites, use of own car for travel is an essential part of this role.

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

Job Type: Full Time

Salary: Up to £50,000 DOE

Location: Hybrid home and office (Kings Hill, West Malling)

As part of our team, the ideal candidate will have the competence to manage their own workload and projects across multiple clients as well as dealing with third party organisations and internal teams to ensure defined service levels are met and that our clients benefit from high quality services.

Requirements Team Leader:

  • Managing a team of security specialists to ensure customer KPIs are met
  • Working across other technical teams within Cloud21 to make sure there are no boundaries and that all teams work tougher to ensure the customer is the No1 priority
  • Working with key internal and external stakeholders to keep them appraised of any incidents and also customer feedback
  • Required to track the teams time across projects and services to ensure that time is being utilised effectively and no customer sees any degradation in service performance
  • Managing critical service incidents with the customers ensuring a fast resolution
  • Occasional out of hours work required for patching / remediation.

Requirements Technical:

  • Vulnerability scanning experience, including analysis and reporting (Nessus, Qualys, Paessler, Rapid7, LanSweeper, Microsoft Defender Endpoint etc.)
  • Endpoint protection experience (Sophos, Microsoft Defender Endpoint/ATP)
  • Endpoint Operating Systems (especially Microsoft)
  • Infrastructure security experience (firewalls, proxies, IDS/IPS)
  • Experience working with or knowledge of cloud (Azure, AWS) experience
  • Experience working with high/critical CVE’s and manging their mitigation
  • Experience understanding complex infrastructure solutions

Desirables:

  • Previous experience of working for or within the NHS, especially with CareCERT administration and/or DSPT
  • Cyber Essentials/Cyber Essentials Plus awareness
  • Infrastructure services (AD, DNS, VPN)
  • Patch management (SolarWinds Patch Manager, ManageEngine Desktop Central, SCCM, WSUS etc.)
  • Security certifications (or willingness to achieve)

Personal Attributes:

  • Must display a high level of organisational skill whilst under pressure
  • Must be assertive and confident when dealing with people, both internally and externally
  • Must have excellent customer-facing skills and enjoy telephone interaction
  • Must have high attention to detail and be able to follow a published procedure consistently or making recommendations where appropriate
  • Demonstrate an ability to multi-task
  • Must be keen to learn new skills and want to engage in training
  • Strong Documentation skills and fast typing skills

Due to the location of our customer sites, use of own car for travel is an essential part of this role.

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

Job Type: Full Time

Salary: Up to £50,000

Location: Kent/ Home Counties (Essex, Surrey, Sussex, London)

The IT Project Manager will have the responsibility for the overall management of assigned projects to deliver our clients IT strategies.  The post holder will be responsible for supporting, facilitating and monitoring workstreams to ensure that projects are delivered on time and to budget.

Responsibilities

  • Deliver projects on time, within delegated budget to contractual standards so that the delivered services are sustainable in terms of budgets, standards and risks
  • Management of project staff and workstreams
  • Mitigate business risk and enhance business reputation
  • Ensure key partnerships and third-party relationships are developed, maintained and sustained
  • Regularly provide reports back to the programme lead
  • You will be expected to be an effective team member who creates, builds and maintains good relationships with colleagues and 3rd party support providers
  • Manage relationships between the client and suppliers during project delivery to ensure communication between the client and supplier across all workstreams is maintained
  • Formulate and adjust plans to ensure the delivery of assigned projects over the agreed time periods
  • Understand the broad range of complex interdependences between the established projects and programmes within the client’s organisation
  • The post-holder will ensure all project documentation is developed and maintained. Including but not limited to, Project Brief, PID, Project Plan, Risks and Issues Log, Highlight and Checkpoint Reports
  • Provide support and expertise to all assigned project workstreams, and support the programme lead to manage the complex interdependencies between the relevant workstreams

Previous experience and qualifications

  • Project management experience in deployment of clinical and non-clinical experience within the NHS
  • Project management experience in delivery of clinical IT systems
  • Proven experience in people management, strategic planning, risk management and change management
  • Proven experience in financial budgets
  • Ability to lead the development, implementation and delivery of complex projects
  • Ability to implement a robust governance structure
  • Significant interpersonal skills
  • Demonstrates a strong customer-focussed approach to service delivery
  • Flexible with regards to working patterns

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

You will be part of the organisation in UK that enables our teams to consistently deliver the best possible service to our clients. This team plays an important role in ensuring that our people and clients have a positive experience when working with us.

Job Type: Full Time

Salary: c£80,000

Location: King’s Hill, West Malling, Kent

For this role you will be an experienced People Director with the ability to lead and provide strategic direction, vision and inspiration on all people management, communication, performance, and development issues that make a measured contribution to the business success and long-term sustainability of Cloud21.

You will be a key member of the Operations Team and Board and accountable for the development and delivery of Workforce and Organisational Development Strategies and the implementation of these. You will be a champion for employee health and wellbeing.

You will have responsibility for the development of the Cloud21 recruitment and retention strategy of employees and associates to ensure that recruitment meets the needs of the wider Cloud21 business and that there is a clear on-boarding process and reward strategy.

You will be part of the organisation in the UK that enables our teams to consistently deliver the best possible service to our clients. Our Operations team plays an important role in ensuring that our people and clients have a positive experience when working with us.

In this position you will:

  1. Corporate and Leadership Responsibilities
    • As a member of the Cloud21 Operation’s Team set clear standards for corporate responsibility and accountability for all employees within Cloud21 operations.
    • Support the Senior Leadership Team in the development and delivery of the Cloud21 framework for corporate governance, management, and strategic development.
    • Support the ISO accreditations and quality agenda.
    • Role model and embed a culture of excellence and continuous improvement where all employees understand the vision, values, and business objectives of Cloud21.
    • Provide empathetic and inclusive leadership to support employees across the business to drive best practice and ensure continuous improvement.
    • Provide a measurable contribution to the overall success of Cloud21 through the development and implementation of innovative, transformative workforce and organisational development strategies that support the achievement of the business strategic and annual objectives.
    • Work with and support the Chief Operating Officer and senior teams to deliver the organisational vision for people management across the business through strong and effective professional leadership which enables an agile workforce and motivates and inspires employees, associates, and colleagues to continuously improve services to Cloud21 clients and stakeholders.
    • Lead, develop and implement plans for improved leadership and management capability to drive an empowered performance management culture which will help to shape and support Cloud21 organisational culture.
    • Lead the development of an end-to-end employee performance management framework that meets strategic objectives and delivers optimal employee performance.
    • Lead on the management of complex organisational change, reviews the outcomes against objectives and embed approaches to continuous learning.
    • Actively lead and promote the Diversity, Equity, and Inclusion (D, E&I) agenda, and as an advocate ensure that individuals and teams are engaged in and contribute to developing Cloud21’s inclusive culture.
      • Develop and deliver a strategic approach to workforce planning and work with the Senior Leadership Team to build the businesses workforce capacity and capability to deliver its services and have sufficient workforce agility to take on new business.
      • Lead and develop a long-term talent management and succession plan across Cloud21 business areas that ensure Cloud21 is fit to meet the current and future demands of its client base.
      • Responsible for the Cloud21 Learning and Development Strategy that encompasses present and future requirements across all business units and corporate areas.
      • Work with the Chief Operating Officer to ensure the delivery of the annual training plan to meet statutory, mandatory, compliance and health & safety requirements.
      • Provide strategic and professional Human Resources advice to the Managing Director, Senior Leadership Team, and facilitate informed decision-making on service and business planning.
      • To develop and foster corporate and management behaviours which support the desired Cloud21 corporate culture.
      • To deliver a programme of continuous service review and improvement across all workforce services
      • To work with the Head of Internal Communications to develop and support an innovative communications strategy that ensures awareness and understanding of Cloud21.
  1. Apprenticeship
    • To lead on the introduction of apprentices as appropriate and develop specialist employee’s role and career development across Cloud21.
    • To ensure the benefits of the apprenticeship levy allowance is achieved.
  2. Operational HR Services
    • To ensure that efficient and effective HR services are provided to all Cloud21 employees recruitment, pay and reward, workforce information, policy frameworks and all aspects of employee relations.
    • Manage any contracts, licenses for systems and associated KPI’s with external providers.
    • To ensure that HR services are developed in line with the Cloud21 business operational model.
  3. Financial Management
    • Work with the Chief Financial Officer to ensure that the Cloud21 workforce plan is financially viable and deliverable on an annual basis.
    • Responsible for the development of a cohesive reward strategy and pay for performance framework that aligns with organisational culture and incentivises all employees to operate at optimal level within a performance orientated culture.
    • Support and advise the Cloud21 Chief Executive Officer on remuneration and present appropriate information to ensure equity.
  4.  Performance Management
  • To line manage the People team, invest in their development, and ensure consistent performance management.
  • To function as the contract and relationship manager with external service providers for payroll, pensions, private health, and other employees’ benefits.
  • Build and be responsible for digital and HR systems across resourcing, training, and workforce development.
  • Ensure outputs and reporting functions are in place to accurately record workforce information, set standards and key performance indicators, and monitor progress, taking appropriate action when required.
  • Provide information on the resource management of employees and associates.
  1. Employee Relations and Partnership Working
    • Develop and maintain constructive and effective working relationships with employees.
    • Lead and advise on employment caseloads up to and including attendance at Employment Tribunal.
    • Organisational lead for employment policy ensuring that relevant statutory, regulatory, and professional standards are achieved within a comprehensive framework of HR policies, processes, and procedures, particularly in respect of compliance, information governance and employment legislation.

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

Job Type: Full Time

Salary: £25,000 – £30,000

Location: Hybrid home/office King’s Hill, West Malling, Kent

We are looking for a Recruiter to join our growing team with the ability to effectively manage the recruitment process for both our internal resources and also external resources in order to service our clients.

You will be required to recruit to a diverse range of roles including project managers, IT specialists, IT desktop engineers, back-office support staff, sales and anything in between. These could be either permanent internal resources or temporary contractor external resources to cover a client site (we have a large number of contractors on our books), or a mixture of the two. Our clients are mainly from the healthcare sector.

You will be joining the business during a period of rapid growth fuelled by our innovative product solutions and strong and sustainable existing client base across the organisation. This presents a tremendous opportunity to show off your resourcing skills but will also mean you will have to work to very tight deadlines.

We are looking for someone who has a good range of experience working within a similar role.

This is a genuine opportunity to join a dynamic team where innovative ideas are encouraged and rapid development possible.

Requirements/Experience

  • Previous experience working within a recruitment resourcing role.
  • Previous IT recruitment experience would be highly desirable.
  • Skilled at communicating effectively both verbally and in writing.
  • Excellent time-management skills and the ability to work under pressure and to strict deadlines and timescales.
  • An awareness of HR/employment law particularly when writing job adverts or providing feedback to candidates.
  • Excellent attention to detail.
  • Able to work on own initiative but also as part of a team.
  • Drive and determination to succeed.
  • Working in the public sector, particularly the NHS, would be advantageous but not essential.
  • Previous experience working with Bullhorn is highly desirable.

Responsibilities

  • Leading the full recruitment cycle from receipt of required role through to formal offer for either internal permanent hires or temporary contractors.
  • Conducting effective requirement qualification.
  • Writing attractive and enticing job adverts to encourage applicants to apply for job vacancies.
  • Utilising our internal recruitment CRM, job boards, advert responses and LinkedIn to actively search for suitable candidates.
  • Conducting effective Boolean searching based on the identified required skills.
  • Conduct initial pre-screening of candidates to understand their suitability.
  • Coordinate and facilitate interviews.
  • Conduct interview de-brief calls with all candidates and where possible provide feedback. Maintaining all files and databases to ensure effective support, CV tracking and feedback is managed effectively.
  • Maintain the recruitment CRM system and ensure this is up to date.
  • Formatting CVs to our template for external vacancies.
  • Ensure all /contractor’s contracts and associated documentation are up to date.
  • Liaising with teams, team leaders, managers, directors, external clients to ensure continuous effective support.

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

Job Type: Full Time

Salary: Up to £55,000 Depending on experience

Location: King’s Hill, West Malling, Kent

You will be part of the organisation in UK that will lead on all new business bids from identification through to submission and commercial consultation.

In this position you will:

  • Completely own and manage the end-to-end bid process.
  • Manage inputs from key stakeholders, typically engaging with sales, marketing, product teams, finance, commercial, legal and project management / delivery.
  • Work with the senior team to develop a clear win strategy for each bid and ensure win themes are clear and compelling.
  • Understand and resolve complex technical, strategic and business issues.
  • Prepare and review the commercial aspects of the bid, ensuring all products / services are included in the final price to the customer.
  • Risk tracking and management throughout the bid process.
  • Compile, edit, and proof read commercial proposals which can contain technical content and designs, ensuring that these are presented in a professional and concise manner.
  • Review and revise documents prepared by others and coordinate the preparation of those materials in a completed bid document.
  • Determine the scope and timeline of new bids. Lead and coordinate the preparation of the bid ensuring that other contributors provide information on time to the correct standard answering the client’s needs.
  • Develop knowledge of the business, its products and services by reading and reviewing previous bid and design documents and spending time with pre sales, technical and commercial functions.
  • Develop SharePoint workspace for managing bids and reference materials and create a set of standard templates for less complex bids.
  • Manage the bid budget and monitor and report on overall performance against KPIs.
  • Ensure timescales are achieved at each step of the bid process, including all internal governance, while taking the initiative in setting realistic deadlines.
  • Ensure on-time submission of compliant and commercially sound bids.
  • Co-ordinate and plan all client presentations required as part of the bid submission.
  • Support any commercial, discussions, completion of contract drafting and other commercial documents.
  • Drive continuous improvement, through post-bid reviews, both internally and with customers.

Qualifications / Skill

For this position, the following requirements apply:

  • Proven ability in delivering winning, multi-million pound product or services opportunities.
  • Ideally has a background in solution selling in IT services and consultancy and experience of bid management from opportunity identification through to project delivery, and will provide valuable input into value proposition development, opportunity qualification, win strategy, commercial discussions, and solution delivery.
  • Bid writing experience with technical bid writing ability an advantage.
  • Proven team leadership skills in office-based and virtual work environments.
  • Must be an excellent communicator and comfortable working at CEO / Director Level (internal and external customer).
  • Will be fully conversant with the competitive marketplace, procurement rules and frameworks.
  • Knowledge of the NHS would be advantageous.
  • Sound commercial understanding and profit and loss experience coupled with risk management skills.
  • Has the ability to manage complex, multi-workstream opportunities.
  • Solid understanding and management of internal governance procedures.
  • Must have excellent communication skills, especially written English grammar, spelling & vocabulary.

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

Job Type: Full Time

Salary: £43,000

Location: Belfast with the ability for remote working

For this role you will have experience of developing and delivering high quality training programmes and the ability to work in partnership with key internal and external stakeholders. You will be highly motivated and proactive with excellent communication skills and strong organizational skills.

You will be part of the organisation in the UK that enables our teams to consistently deliver the best possible service to our clients. Our Operations team plays an important role in ensuring that our people and clients have a positive experience when working with us. You will play an integral role in shaping our workforce training and development programmes delivered from our Centre of Excellence in Northern Ireland to ensure that Cloud21 has the resources with the necessary talent and capabilities to meet and sustain the growth plans of the business.

In this position you will:

Responsibilities

  • Engage with senior leaders within the business to identify current and future training and development needs across Cloud 21
  • Develop Cloud21’s organisational training and development strategy and plan to support future growth and sustainability
  • Create and implement, and as appropriate deliver, training programmes and materials to address Cloud21’s business needs and objectives using a range of training techniques
  • Drive the day-to-day delivery of training through internal and external providers, ensuring that all training and learning is completed to a consistently high-quality standard
  • Identify, train, and support internal trainers to achieve the best possible transfer and retention of industry knowledge and best practice through the Cloud21 training programmes
  • Organise internal and external resources to facilitate and deliver training, schedule sessions, and manage enrolment
  • Support Cloud21’s People team in delivering an onboarding and induction programme across the business ensuring that it promotes employee engagement and motivation alongside meeting legal and business requirements
  • Monitor and assess effectiveness and success of training programmes
  • Maintain understanding of training trends, developments, and best practice

Qualifications / Skill

For this position, the following requirements apply. You will have:

  • A degree in HR, business or any related discipline, or an equivalent qualification
  • Proven experience of designing and implementing successful training programmes
  • Experience of delivering high quality training
  • Knowledge of traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
  • Ability to track the performance of training programmes, write reports and recommend strategies for improvement
  • Excellent communication and leadership skills
  • Strong organisation, planning and time management skills

Desirable

  • Experience working within IT or healthcare sectors is desirable but not essential

If you have questions or would like to apply please contact our recruitment team at recruitment@cloud21.net.

Getting to know Cloud21

>> One of the key roles we play is to encourage you to step outside of your box to gain different perspectives.

It enables you to see different things and bring that back into what you and the team are focusing on. If this generates new ideas, we have confidence in you to take charge and develop your idea, with our support to guide you.

You will always be learning. We’ve got a saying that we use quite a lot internally which is, ‘see one, do one, teach one’. The aim of that is we will show you how to do it once, then you can do it yourself once and next time you can show somebody else how to do it so that everybody is learning.

>> One of the biggest rewards for us is enabling individuals to grow

The biggest satisfaction we feel is seeing people who may have been pigeon-holed previously, move into a different role and excel at something completely different. Investing in people and enabling them to grow is the biggest reward we can get.

We have recently introduced an apprenticeship programme enabling people to obtain Level 3, ‘A’ Level equivalent and Level 4, Foundation Degree equivalent qualifications across a number of specialist digital and tech areas including, infrastructure, software development, cyber security, data and business analysis.

>> Our culture is key

Our reputation is important to us and we recognise that our ethos and culture has been key to our success:

  • We do not work in silos, nor is our hierarchy traditional. We believe openness leads to better collaboration and enables us to better support one other.
  • We value courage because it allows us to make difficult decisions. It pushes us to challenge the status quo, to strive to find a better way.
  • We encourage you to be curious. Curiosity leads to discovery. Being curious enables us to solve problems in new ways. It promotes open mindedness and values diverse perspectives.

>> What we offer

Whilst it’s important to us that you are in a role that plays to your strengths and fulfills your own personal ambitions, we also continuously strive to provide a rewarding work environment. This is something we always review and invite feedback on what we can do better. We provide:

  • Enhanced pension, private healthcare, life assurance, discretionary bonus, ride to work scheme, training and company events and free parking and refreshments/food station (Kings Hill).
  • Flexible working options, we always strive to accommodate your needs when we can.
  • A work environment where your voice will be heard and where your efforts make a difference.
  • An international environment with the opportunity to work in, or with, other countries and cultures.
  • A professional workplace with fantastic colleagues, who also have fun at work.

To learn more about working with us and to see if Cloud21 is a good fit for you please get in touch for an informal chat

Contact us