The opportunity for RPA in health and social care

We have always followed the development of technology, whether it’s emerging technology or technology in use in other sectors, to understand and assess it’s fit and potential for health and social care.

We have been watching robotic process automation technology closely, having followed it’s growth in banking we could see it was starting to emerge in healthcare but with relatively immature use cases in the UK.

When we started to have a look at the different products available, UiPath came out on top time and time again. Whether you’re reading Gartner or Forrester UiPath is presented as an all round winner but we couldn’t see this being offered to the healthcare market.

So whilst we could see the potential and fit for health and social care for UiPath’s product it hasn’t been possible for health and social care buy it, from a company which understands the sector. We have now become a reseller of UiPath to fill this gap.

Having worked with other solutions, we believe the capabilities of UiPath are ready to meet the needs of our health and social care clients through:

  • Configurable human software monitoring capabilities to enable decision support and context switching.
  • Computer Vision – AI to support the identification of fields through thin-client and other image-based forms.
  • Online training with some modules currently provided at no cost.
  • A UiPath community committed to the sharing of developed processes and the advancement of RPA.
  • Having a recording functionality which speeds up the route to process delivery thus saving development time.
  • An ability to detect and recommend repair requirements reducing complex debug investigations.
  • A configuration studio developed around Microsoft Visual Studio, including “intellisense” type behaviour.

RPA and integration working for you

We provide interoperability specialists for health and social care, across clinical and non-clinical information capture, processing, transformation and distribution.

We work with the key stakeholders from the business and relevant third parties to review and analyse specifications and system and operational capabilities. These will enable the identification of change requirements, development of impact assessments, support the development of new standard operating procedures and detail service and qualitative enhancements to meet benefit realisation.

We have skilled data and business analysts, and RPA and integration specialists who have over 20 years’ experience of working with, and for, health and social care organisations who understand the importance of both information and work flow integration.

The team has experience of developing against ITK and the module gained accreditation. The team has also been able to extend the RPA solution to process message formats such as HL7, FHIR and InterOpen, CDA, XML, along with proprietary, custom and non-standard use-cases.

Example RPA use cases in health

Human Resources

  • Onboarding / leavers and movers
  • Temporary staff recruitment – NHS jobsite
  • Electronic staff records – CSA forms


  • Invoicing and month end
  • Purchase ledger


  • GP records
  • Forms for donors
  • EMISS integration
  • Risk assessment form of falls
  • Patient record systems automation

Our UiPath delivery approach


  • Identify cost savings through RPA in terms of FTE reduction
  • Productivity gain and potential for increased volumes
  • Document opportunities for AHT improvement
  • Planning & communicate change


  • Evaluate workflows and business change to support identified ROI.
  • Record processes and support UAT
  • Create reusable business rules libraries to accelerate future projects.
  • Security & infrastructure review


  • Implement process and robots’ architecture
  • Training, procedures and user manuals
  • Production monitoring
  • Measuring the expected vs actual results


  • Extend scope
  • Include new business process branches for more advanced features
  • Simplify and stabilize
  • Release new versions