Our team of integration specialists has over 20 years’ experience of working with health and social care organisations, delivering consultancy and services across technical and non-technical departments and roles. We understand how data and information generated by one solution could be made available and be used by other solutions in meaningful ways.

Whether developing clinical applications for high-pressure areas, supporting organisational mergers along with business change, or architecting multi-organisation integration designs, we have first-hand experience of the needs and challenges faced with integrating systems. We are experienced in standards such as FHIR, HL7 v2, HL7 v3, CDA, UN-EDIFACT (PMIP), proprietary formats and database connections, and have implemented interfaces with central solutions such as MESH, MIG, PDS.

“Cloud21 has extensive expertise delivering integration solutions .”

Dartford and Gravesham NHS Trust

Technical integration of solutions which underpins an effective and integrated workflow is key to achieving successful outcomes. We will work with you to answer the following key questions to ensure successful outcomes for your integration project:

Understanding how your systems are used

Humans, robots, and other data-feeds populate your systems. To build an accurate picture of the integration needs, you must investigate the how, the why and the when. It should be obvious that you cannot deliver a real-time integration development if the information is entered only twice a day, or subject to additional processing such as data augmentation and validation.

Comprehending what your data means

Very few systems will have been developed with other systems in mind. Interoperability can only occur when collaborating organisations comprehend their data. It’s vital to ensure that you know you are making like for like comparisons to achieve a successful project outcome.

Understanding whose data you are working towards

Standards such as FHIR, HL7v2, HL7v3 (CDA) and EDIFACT are commonly used in the NHS. Unfortunately, there are no rules to enforce adherence to the standards body defined fields, nor widely accepted guidance as to recommended population. Do you know whether your system classifies your Patient ID as External, Internal or Alternate, or why this is important? Whose code is in use where, how should they map, and how is it maintained across all of your systems?

NHS trusts use several electronic medical records systems which are often unable to effectively share information. Many have implemented workarounds to make IT systems fit existing environments and as a result the transfer of data from one system to another still heavily relies on manual processes.

And this is where the benefits of process automation can be realised.

A successful process automation delivery is not solely the responsibility of the software used. Moving from a challenge or concept through to a beneficial automation outcome needs effective understanding, planning, communication and documentation.

“Cloud 21 delivered a robust and reliable automation of a vital workflow.”

Croydon University Hospital

If you’re embarking on your own process automation journey but don’t know where to start then we can help. We work with health and social care organisations to help them review and analyse specifications and system and operational capabilities. We work with the key stakeholders from the business and relevant third parties to review and analyse specifications and system and operational capabilities.

Our team has experience of delivering business change and process automation using all major RPA platforms.

“Cloud21’s experience in this area is helping us to understand how we might enable patients to manage their health proactively with the support of chatbots and natural language understanding platforms.”

Dartford and Gravesham NHS Trust

Wherever you are on your digital journey, we are here to help.