Cloud21 achieves an NPS score of 77
Net Promoter Score, or NPS, measures customer experience and their willingness to recommend a company’s services or products to peers. Industry averages across consulting and technology services vary between 36 and 62 and depends largely on the platform reporting the results, the region and whether B2B has been distinguished from B2C. Scores above 70 are widely considered as ‘world-class’.
Commenting on the result, Cloud21 Founder Director, Tony Corkett said, ‘Cloud21 has grown consistently over the last couple of years and whilst this is an indication that we are doing something right, we are conscious that growth can sometimes impact the experience clients and colleagues can have.
‘Our team takes great pride in their work and personally want to ensure their clients’ needs are met, meaning they often go above and beyond. It’s important to us, that as we grow this ethos is protected and our teams are empowered to deliver for our clients. The feedback from the 2021 survey reassures us that we are achieving this.
‘Thank you to our clients for taking the time to share their experience and suggestions with us. It demonstrates great support to Cloud21 and the teams you work with. All feedback shared contributes to continuous improvements we can make to our services. Thank you to my Cloud21 colleagues for working collectively to provide high levels of service. You are making a difference.’